Customer Support Specialist - 6pm to 3am

Grey Solutions provides dispatch and customer support services for limousine, black car, and chauffeur companies across the United States. Operating within platforms like Moovs and Limo Anywhere, the team manages calls, chats, emails, reservations, and dispatch to ensure smooth, 24/7 operations for their clients. As the company experiences rapid growth, it aims to become the leading outsourcing partner for the US transportation industry and is seeking a confident and professional sales representative to help achieve this vision.

Key Responsibilities
- Make a high volume of outbound calls to owners and decision-makers within US transportation companies.
- Initiate genuine conversations about challenges such as missed after-hours calls, slow quote responses, dispatcher turnover, and unreliable outsourced services.
- Qualify leads and schedule discovery meetings for the company founder to close.
- Follow up with prospects through calls, emails, and SMS until a decision is reached.
- Handle objections calmly and professionally, maintaining a business-to-business tone.
- Accurately log every call, outcome, and next steps in the CRM system.
- Collaborate with cold email campaigns by contacting leads who have engaged with emails.
- Provide weekly feedback based on prospect conversations to continuously improve the sales pitch.

Required Qualifications
- Fluent, natural US or UK accent is mandatory; applications without this will not be considered.
- Proven experience in cold calling within US or UK B2B sales, appointment setting, or outbound campaigns, with measurable results such as meetings booked or targets met.
- Ability to work onsite at the Lahore office during the 6:00 PM to 3:00 AM shift, including a one-hour break.
- Comfortable engaging in confident, unscripted conversations with business owners.
- Resilient to rejection and disciplined in meeting daily call targets.
- Well-organized with strong written English skills for follow-up emails and messages.

Preferred Qualifications and Benefits
- Experience selling to the US transportation, logistics, or hospitality sectors is advantageous.
- Familiarity with CRM and sales tools such as Apollo, HubSpot, or GoHighLevel is a plus.
- Experience in selling services or outsourcing solutions rather than just products is preferred.

What We Offer
- Commission up to 30% on every client brought in, with no cap on earnings.
- Direct collaboration with the company founder, providing insight into building and scaling a US-focused business.
- A professional and well-organized office environment with clear processes.
- Opportunities for growth into senior sales or team leadership roles as the company expands.

Candidates are required to submit their CV along with a 2-minute voice recording demonstrating their best cold call opening, pitching any service of their choice. Applications without a voice sample will not be reviewed.