Customer Support Specialist (Female)

Juggernaut Solutions Pvt. Ltd. is seeking a Customer Support Specialist to join our team at our DHA Phase 8 office in Karachi. The ideal candidate will possess excellent English communication skills and a professional, friendly approach to customer service. Previous experience in customer support, online customer handling, or e-commerce support is essential. This role involves addressing customer inquiries, resolving concerns, assisting with orders and products, and ensuring an overall positive customer experience.

Key Responsibilities
- Respond promptly and professionally to customer queries through email, chat, and other online channels.
- Handle customer complaints and resolve issues efficiently.
- Assist customers with orders, product information, returns, refunds, and general inquiries.
- Follow up with customers as needed to ensure satisfaction.
- Maintain clear, professional written communication at all times.
- Coordinate with internal teams to resolve customer issues effectively.
- Keep accurate records of customer interactions and transactions.
- Uphold a high standard of customer service and strive to enhance customer satisfaction.

Required Qualifications
- Minimum of 1 year of experience in customer support or customer service.
- Excellent spoken and written English skills.
- Strong communication and interpersonal abilities.
- Good problem-solving skills and the ability to manage multiple customer queries efficiently.
- Professional, patient, and customer-focused attitude.
- Proficient computer skills, including familiarity with Microsoft Office.
- Ability to communicate professionally with international customers.
- Previous experience in e-commerce customer support is highly advantageous.

Preferred Qualifications and Benefits
Experience with e-commerce platforms and customer service tools is beneficial, including:
- E-commerce customer service
- Email and live chat support
- Online order management
- Familiarity with Shopify, eBay, and Amazon
- Handling returns, refunds, and customer complaint resolution

Why Join Us?
- Full-time, on-site position in a professional office environment.
- Opportunity to work with international e-commerce businesses.
- Career growth and continuous learning opportunities.
- Supportive and collaborative team culture.

Location: DHA Phase 8, Karachi
Work Type: Full-time, On-site
Working Hours: 9:00 AM to 6:00 PM
Salary Range: Rs100,000 to Rs200,000 per month

This role offers a chance to develop your career in customer support within a dynamic and growing company. If you are committed to delivering excellent service and thrive in a fast-paced environment, we encourage you to apply.