Posted Oct 23, 2026 9 views
Propstar Technologies is looking for a dedicated and customer-oriented Customer Support Specialist to join our expanding team. In this role, you will manage both inbound and outbound customer calls, address inquiries, resolve issues, and ensure a positive experience through clear communication and prompt assistance. The ideal candidate will thrive in a fast-paced environment, demonstrating strong interpersonal skills and a commitment to delivering outstanding customer service.
Key Responsibilities
- Professionally and efficiently handle inbound and outbound customer calls.
- Respond accurately to customer inquiries regarding services and processes.
- Resolve customer concerns, complaints, and service-related issues promptly.
- Maintain detailed records of customer interactions and call outcomes.
- Follow up with customers to confirm issue resolution and satisfaction.
- Escalate complex issues to appropriate departments when necessary.
- Uphold high standards of professionalism and customer service in all interactions.
- Achieve daily, weekly, and monthly performance targets and service goals.
- Collaborate with internal teams to ensure smooth customer support and issue resolution.
- Identify recurring customer concerns and provide feedback to improve processes.
Required Qualifications
- Proven experience in customer support, customer service, call center, or similar roles.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and customer handling skills.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong organizational and multitasking capabilities.
Preferred Qualifications and Benefits
- Experience managing inbound and outbound customer support campaigns.
- Background in BPO, call center, real estate, or service-based industries.
- Familiarity with customer relationship management (CRM) systems.
- Strong conflict-resolution and customer engagement skills.
Joining Propstar Technologies means becoming part of a customer-centric and growth-focused organization. We offer a professional and collaborative work environment with opportunities for continuous learning and career advancement. Employees gain exposure to international clients and business operations, along with performance-based growth and recognition. Our supportive leadership and team culture foster development of valuable customer service and communication skills.
Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time
Skills
Job Details
Propstar Technologies
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