Posted Mar 25, 2026 79 views
We are looking for a dedicated Customer Support Specialist to join our team at our Gulberg 3, Lahore office. This full-time position involves providing excellent support to employees by addressing their inquiries, guiding them through troubleshooting steps, and managing daily operational tasks. The role offers two shifts: morning (11 AM to 11 PM) and night (11 PM to 11 AM), working five days a week. The ideal candidate will be detail-oriented, professional, and able to multitask effectively in a fast-paced environment. Comprehensive training will be provided to ensure success in this role.
Key Responsibilities:
- Efficiently manage daily staff operations.
- Respond promptly to employee calls, providing accurate and satisfactory solutions to their questions and concerns.
- Assist callers with troubleshooting, navigating the company website, and using products or services.
- Confirm shift messages from staff on a daily basis.
- Update employee duty times using the Roster Management System.
- Identify and escalate priority issues to senior management without delay.
- Anticipate escalations and take over calls when necessary.
- Perform additional duties as assigned to support overall team objectives.
Required Qualifications:
- Strong verbal and written English communication skills.
- Proficiency in data management and office organization.
- Excellent problem-solving abilities.
- High attention to detail and professionalism.
- Ability to multitask effectively under pressure.
- Bachelor’s degree preferred but not mandatory.
- 0-1 years of relevant experience.
Preferred Qualifications and Benefits:
The position offers a competitive monthly salary ranging from Rs40,000 to Rs50,000. This role requires in-person attendance at the Lahore office, providing an excellent opportunity to engage directly with team members and management. Training will be provided to equip the successful candidate with the necessary skills and knowledge to excel and grow within the company.
If you are a motivated individual seeking to develop your career in customer support within a professional and supportive environment, we encourage you to apply and become a valued member of our team.
Skills
Job Details
Care Group
What is your Competitive Advantage?
Similar Job Titles
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
