Customer Support Specialist, Private Platform Support

Octus is a global leader in credit intelligence, data, and analytics, trusted by tens of thousands of professionals across hedge funds, investment banking, management consulting, and law firms since 2013. Our platform empowers users to make faster, more confident decisions in the fast-paced credit markets. We are a dynamic and growing company that values innovation, collaboration, and a customer-first mindset.

As a Customer Support Specialist at Octus, you will be the primary point of contact for clients, handling account permissioning requests, inquiries, complaints, and technical support issues through email, phone, and chat. This role requires delivering timely, accurate, and professional responses to ensure high levels of customer satisfaction. You will work closely with cross-functional teams including Tech, Product Operations, Customer Success, Account Management, and Data, gaining broad exposure to the company’s operations. We seek proactive, energetic individuals who thrive in a fast-paced environment and are eager to contribute to a collaborative team culture.

Key Responsibilities
- Provide dedicated support to clients using our Private Platform offerings.
- Respond promptly and professionally to customer inquiries via email and phone.
- Ensure customer satisfaction by addressing inquiries and complaints accurately and efficiently.
- Manage tight deadlines and deliver fast turnaround on requests while maintaining strong stakeholder engagement.
- Offer technical assistance related to our products and services.
- Conduct and respond to regular audits based on internal reporting to maintain data accuracy.
- Keep customer information up to date in the company database.
- Perform additional related duties as assigned.

Required Qualifications
- Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
- Minimum of 2 years’ experience in customer operations or a similar role.
- Basic understanding of financial reporting and strict compliance with data security and information barriers.
- Ability to diagnose complex client issues and propose practical solutions.
- Strong problem-solving skills and capacity to multitask effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Willingness to work US hours (Eastern or Pacific Time).

Preferred Qualifications and Benefits
Octus values growth-minded innovators and offers a supportive work environment that promotes professional development. Employees benefit from competitive health plans, matched 401(k) and pension schemes, paid time off, generous parental leave, gym subsidies, educational reimbursements, and recognition programs. Our core values—Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel—shape a culture that balances high performance with a human touch.

Octus is an equal opportunity employer committed to fostering diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating a workplace where everyone is respected, valued, and empowered to succeed.