Customer Support Specialist

We are seeking an entry-level, full-time Customer Support Specialist to join an established UK-based international campaign located in Rawalpindi. This on-site role involves working rotational night shifts, five days a week, aligned with UK business hours. The position requires handling inbound calls from UK customers, delivering professional and efficient customer service. Candidates must be prepared for occasional travel as part of the job requirements.

Key Responsibilities
- Manage inbound customer calls from UK clients with professionalism and accuracy.
- Provide timely and effective solutions to customer inquiries and issues.
- Maintain clear and courteous communication, ensuring a positive customer experience.
- Work according to UK business hours, including night shifts on a rotational basis.
- Adhere to company policies and procedures while maintaining confidentiality.
- Collaborate with team members and supervisors to meet performance targets.

Required Qualifications
- Fluent English listening and speaking skills with a clear UK/British accent.
- Strong communication and interpersonal skills to engage effectively with customers.
- Ability to work night shifts and adapt to rotational schedules.
- Willingness to work on-site in Rawalpindi and travel as required.
- Basic computer literacy and ability to navigate customer support software.

Preferred Qualifications and Benefits
- Previous experience in UK or international customer support campaigns is highly preferred.
- Familiarity with UK geographic areas and postcodes will be advantageous.
- Competitive salary range between PKR 80,000 and 100,000, with potential earnings up to PKR 110,000 per month based on performance.
- Opportunity to gain valuable experience working with an international client base in a professional environment.

This role is ideal for candidates looking to build a career in customer service within a global setting, offering steady work hours and the chance to develop skills aligned with UK market standards.