Posted Sep 26, 2026 7 views
Our client, Broadline Solutions, is seeking a motivated and experienced Customer Support Specialist to join their team in Lahore. The ideal candidate will have strong communication skills and a proven ability to resolve customer issues efficiently, ensuring high levels of customer satisfaction and loyalty. This role involves handling a variety of customer inquiries and providing exceptional service while maintaining a positive image of the company. Although this position does not include team management responsibilities, it requires a collaborative approach to work effectively within the support department.
Key Responsibilities
- Respond promptly and professionally to customer inquiries across multiple communication channels.
- Identify and resolve customer problems using effective problem-solving techniques.
- Provide accurate information about products and services to support sales efforts and customer retention.
- Maintain detailed and organized records of customer interactions and transactions to enhance service quality.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Follow up with customers to ensure their concerns are fully addressed and satisfaction is achieved.
- Support sales targets by assisting with sales-related customer needs.
- Adhere to company policies and procedures to ensure consistency in customer service delivery.
- Continuously update knowledge of company products, services, and offerings to provide accurate information.
- Assist in identifying customer feedback and trends to improve overall customer experience and operational processes.
Required Qualifications
- Minimum of one year of relevant experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries efficiently and professionally.
- Problem-solving skills with a customer-focused mindset.
- Detail-oriented with good organizational skills for maintaining records.
- Ability to work collaboratively within a team environment.
Preferred Qualifications and Benefits
- Experience supporting sales efforts and contributing to customer retention is an advantage.
- Working days are Monday to Friday, with shift timings from 7:00 PM to 4:00 AM.
- A daily break is scheduled from 12:00 AM to 1:00 AM.
- Competitive basic salary ranging from PKR 30,000 to PKR 150,000 per month, based on experience and performance.
- Sales bonuses between PKR 5,000 and PKR 10,000 for each successfully completed sale.
- Meals are provided in-house during the shift.
This role offers an excellent opportunity for a proactive individual who thrives in a fast-paced environment and is committed to delivering outstanding customer service while supporting the company’s growth objectives.
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