CX Contact Center Implementation Engineer (Remote: 6pm to 3am)

We are seeking a skilled CX Contact Center Implementation Engineer to join our team on a part-time, remote basis in Pakistan. The ideal candidate will have extensive hands-on experience with contact center technologies and solutions, particularly in implementing and integrating advanced systems to enhance customer experience. This role involves working closely with various platforms and tools to deliver seamless end-to-end CX implementations that meet business requirements and improve operational efficiency.

Key Responsibilities
- Lead the implementation of RingCentral and Cognigy platforms to optimize contact center operations.
- Design, develop, and deploy Conversational AI and Voice AI solutions tailored to client needs.
- Manage end-to-end NICE implementation projects, ensuring smooth integration and functionality.
- Develop and maintain contact center and IVR solutions that enhance customer interaction and satisfaction.
- Automate payment processing workflows to streamline transactions and improve accuracy.
- Integrate APIs and various systems to create cohesive and efficient contact center environments.
- Gather detailed requirements from stakeholders and translate them into effective solution designs.

Required Qualifications
- Proven hands-on experience with RingCentral and Cognigy platforms.
- Strong expertise in Conversational AI and Voice AI technologies.
- Demonstrated ability to implement NICE solutions from start to finish.
- Solid background in designing and managing contact center and IVR systems.
- Experience with payment processing automation within contact center environments.
- Proficient in API integrations and system connectivity to support complex workflows.
- Excellent skills in requirements gathering and translating business needs into technical solutions.

If you are passionate about delivering comprehensive CX implementations and have a track record of success in similar roles, we encourage you to apply and join our dynamic team. This opportunity offers the flexibility of remote work while allowing you to contribute your expertise to innovative projects.