We are looking for a highly analytical and strategic Manager for our Sales & Operations Planning (S&OP) team within the Strategy & Planning (S&P) function. This role is pivotal in aligning multiple departments such as Logistics (DEX & 3PLs), Fulfillment, Commercial, Finance, Marketing, and Regional Teams to deliver actionable insights, operational transparency, and strategic guidance to senior management. The ideal candidate will demonstrate strong leadership capabilities, deep analytical skills, and the ability to collaborate across functions to enhance performance and drive operational excellence.
Key Responsibilities
Strategic Coordination & Insights
Serve as the central point of contact between various departments, ensuring smooth coordination and alignment of key initiatives. Deliver data-driven insights and comprehensive reports to management to facilitate informed decision-making.
Data Analytics & Team Leadership
Lead a team of analysts in extracting, analyzing, and interpreting complex data sets to uncover root causes and generate actionable insights. Ensure the accuracy and relevance of analyses for tracking performance and supporting strategic decisions.
Operational Visibility & Campaign Support
Maintain daily operational visibility to guarantee seamless execution and monitor performance metrics. Provide critical support during marketing and sales campaigns by identifying risks related to ageing inventory and delivery performance, and proposing mitigation strategies.
Logistics & Fulfillment Optimization
Contribute to strategic projects focused on improving delivery speed and reducing errors, always prioritizing customer satisfaction. Identify and drive initiatives aimed at shipping fee recovery, enhancing delivery timelines, and minimizing errors across all logistics business units.
Operations Planning & Forecasting
Oversee the end-to-end operations planning process, ensuring the accuracy of monthly, quarterly, and annual forecasts. Translate sales forecasts into operational volumes to guide fulfillment and logistics teams effectively.
Financial Performance & ROI Analysis
Support financial oversight by comparing forecasted budgets against actual performance, analyzing variances, and identifying underlying causes. Conduct feasibility studies and ROI analyses to assist business units in evaluating and executing strategic projects.
Required Qualifications
- 3 to 5 years of experience in Strategy & Planning, Operations, Logistics, or related fields.
- Bachelor’s or Master’s degree in Business, Economics, Supply Chain, Data Analytics, or a closely related discipline.
- Strong analytical skills with expertise in data analysis, forecasting, and strategic decision-making.
- Proven leadership experience, including managing teams and coordinating cross-functional efforts.
- Excellent communication skills, including stakeholder management, presentations, and reporting.
- Demonstrated problem-solving abilities with a focus on identifying bottlenecks and implementing effective operational improvements.
Preferred Qualifications
- Advanced proficiency in Excel, SQL, Power BI, and other data visualization tools is highly desirable.
This role offers the opportunity to work in a dynamic, cross-functional environment where strategic thinking and operational expertise directly impact business performance and customer satisfaction. If you are a motivated leader with a passion for data-driven strategy and operational excellence, this position will allow you to make a significant contribution to our company’s success.