Daraz PK-Product Manager-Customer Experience

We are seeking a skilled Product Manager to oversee the entire product lifecycle, from initial concept through to execution, ensuring that all efforts align with both business goals and user needs. This role involves close collaboration with multiple teams and requires a strong focus on data-driven decision-making, risk management, and continuous improvement. The ideal candidate will have experience working in dynamic environments such as e-commerce, customer experience, or AI, and will be comfortable managing complex projects and technical discussions.

Key Responsibilities

Lead end-to-end product management by guiding the product lifecycle from ideation to delivery, ensuring alignment with strategic business objectives and user requirements. Assist business owners in planning and implementing new features and ideas by conducting thorough market research and gathering user feedback.

Apply structured problem-solving techniques to break down complex business challenges into manageable parts and develop logical, effective solutions. Act as a liaison between business, technology, and operations teams to ensure smooth communication and coordinated execution across functions.

Utilize data analysis and insights to measure product performance, optimize workflows, and drive ongoing improvements. Proactively identify potential risks, assess their impact, and develop mitigation strategies to minimize disruptions.

Manage multiple projects simultaneously with a disciplined and structured approach to ensure timely and successful delivery. Oversee the resolution of system issues by analyzing bugs within the CXP system, escalating them appropriately, and implementing long-term solutions to enhance stability.

Define acceptance criteria for AI model performance, including accuracy, latency, and precision, to improve adoption rates of AI products. Participate in technical design discussions related to product architecture, model limitations, training data requirements, deployment pipelines, and scaling challenges, while maintaining alignment with business teams.

Required Qualifications

Bachelor’s degree in Science, Engineering, Computing, AI, or a related field, or equivalent practical experience. At least four years of experience in product management or product operations, preferably within e-commerce, customer experience, or AI domains.

Strong knowledge of product development frameworks and Agile methodologies, combined with proven structured problem-solving capabilities. Demonstrated ability to analyze data, identify trends, and make informed, data-driven decisions to enhance product performance.

Excellent stakeholder management and communication skills, with the ability to align diverse teams and drive collaboration toward shared objectives. Experience working with system integrations, third-party vendor management, and operational workflows.

Proficiency in Microsoft Excel, including advanced functions such as complex formulas and pivot tables, is essential. Familiarity with basic programming languages like SQL or Python is preferred.

Preferred Qualifications and Benefits

Experience in people management is advantageous, with a demonstrated ability to lead, coach, and develop team members while fostering a collaborative and high-performing environment.

This role offers the opportunity to work at the intersection of product management and AI, engaging in both strategic planning and technical discussions, making it ideal for candidates looking to expand their expertise in innovative product operations.