We are seeking a detail-oriented Data Analyst to oversee and optimize daily e-commerce operations across multiple online stores and sales channels. This role requires managing product catalogs, processing orders, coordinating inventory, and supporting warehouse and order management system (OMS) operations. The ideal candidate will be responsible for generating reports, troubleshooting operational challenges, and ensuring smooth workflows from order placement to fulfillment.
Key Responsibilities
- Manage day-to-day e-commerce operations to ensure efficient order-to-fulfillment processes.
- Monitor orders, cancellations, returns, shipping, fulfillment, and handle order exceptions promptly.
- Collaborate closely with warehouse teams, suppliers, OMS providers, and internal departments to resolve inventory and order-related issues.
- Track inventory levels, warehouse availability, stock and pricing feeds, and ensure product synchronization across platforms.
- Identify and troubleshoot issues related to OMS, inventory systems, warehouse integrations, APIs, and data feeds.
- Utilize Python skills to manage and update price files effectively.
- Demonstrate familiarity with server-side operations to support backend processes.
- Conduct regular audits of products, pricing, inventory, orders, and website data to maintain accuracy.
- Coordinate with technical teams and third-party service providers to resolve operational challenges.
- Prepare and maintain comprehensive sales, inventory, order, product, and operational reports.
- Analyze e-commerce data to detect trends, errors, inefficiencies, and identify opportunities for process improvements.
- Support updates related to promotions, collections, merchandising, and other operational requirements.
- Maintain and update operational documentation, processes, and standard operating procedures (SOPs).
- Research e-commerce tools, competitor activities, products, suppliers, and market opportunities to stay informed.
- Ensure data accuracy and consistency across all e-commerce systems and sales channels.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Data Science, Information Technology, or a related field.
- Proven experience in e-commerce operations involving platforms such as Amazon, Walmart, eBay, Shopify, AP Fusion, or other online marketplaces.
- Advanced proficiency in Excel, Google Sheets, Power Query, and the ability to manage large datasets efficiently.
- Experience with Python libraries including Pandas, NumPy, and Requests for data manipulation and automation.
- Knowledge of order management systems such as OMS Channel Spyder and Hemi, along with inventory management and warehouse operations.
- Strong analytical and problem-solving skills with the ability to identify data discrepancies and operational issues.
- Solid understanding of e-commerce workflows and system integrations.
- Excellent communication and coordination skills to work effectively with cross-functional teams.
- Ability to work independently, manage multiple priorities, and meet deadlines consistently.
Working Conditions
This is an in-person role with working hours from 7:00 PM to 4:00 AM. The monthly salary range for this position is Rs100,000 to Rs150,000.
Candidates who thrive in a fast-paced e-commerce environment and possess strong technical and analytical skills will find this role rewarding. The position offers an opportunity to contribute directly to operational excellence and business growth through data-driven decision-making.