Data Entry - Commercial Contract - 9 Month Contact (0.5 to 3 Years Experience)

The Contract Commercial Support Specialist plays a vital role in ensuring the efficient operation of the contract management team by providing dependable daily operational support to the Team Manager and Senior Specialist. This position involves accurate contract data entry into CPQ systems, managing a variety of global orders—including new, amended, and renewal contracts—and closely tracking case statuses to facilitate smooth transaction flows from deal creation through to fulfillment and invoicing. The Specialist collaborates with Sales and other departments to promptly address client inquiries and resolve contract-related issues, thereby enhancing the overall customer experience. Adherence to the OTC ecosystem, business SLAs, pricing, and legal compliance standards is essential, as is maintaining thorough documentation to support audit readiness and continuous process improvements. This role is part of the S&P Global Energy team, offering exposure to commercial functions within a Fortune 500 company and the opportunity to develop a global perspective through collaboration with international sales teams.

Key Responsibilities

- Perform precise contract data entry into CPQ deals, ensuring accuracy and compliance with established procedures.
- Manage all global orders, including new orders, amendments, and renewals, with a focus on Global Majors, Strategic Customers, Large Regional Customers, and complex orders requiring resolution.
- Track case statuses diligently to guarantee smooth transaction processing from deal initiation through fulfillment and invoicing.
- Monitor escalations from Sales, Client Services, and other stakeholders; coordinate responses and clarifications to ensure timely resolution of cases.
- Support Sales teams by addressing client inquiries related to products, billing, account and contract status, address changes, cancellations, rebills, and other contract matters.
- Provide comprehensive contract management support to the sales organization, including regular participation in BPM meetings and reporting on deal and case statuses for key accounts both verbally and in writing.
- Ensure 100% adherence to the CPQ ecosystem and all service procedures, delivering actionable and solution-oriented metrics to business partners.
- Meet or exceed business SLAs and process requirements through effective prioritization, timely issue resolution, and strict compliance with guidelines.
- Collaborate across the S&P Global Energy organization to resolve sales contract management issues promptly.
- Contribute to the review, enhancement, and updating of departmental processes and workflows to improve efficiency.
- Document all activities, communications, and case management progress within CPQ systems.
- Provide necessary information and documentation to support audit activities and ensure compliance with internal controls.

Required Qualifications

- Bachelor’s degree in Finance, Accounting, Business, or a related field.
- Proven experience in contract management and order processing.
- Demonstrated proficiency in accurate data entry within CPQ systems or comparable platforms.
- Excellent English communication skills, both written and verbal.
- Strong analytical abilities to track case statuses and ensure seamless transaction processing.
- Established capability to work effectively across multiple departments and teams.

Preferred Qualifications and Benefits

While not explicitly outlined, candidates with skills in operational management, performance improvement, problem-solving, and adaptability will excel in this role. The position offers the opportunity to work within a dynamic, global environment at a leading Fortune 500 company, fostering professional growth and exposure to international commercial operations. The role supports critical financial objectives and provides a platform for contributing to process enhancements and audit readiness initiatives.

This opportunity is ideal for professionals seeking to leverage their contract management expertise in a collaborative, fast-paced setting with a focus on accuracy, compliance, and customer satisfaction.