Data Entry Operator

Khan Digital Agency (Pvt.) Ltd., based in Nazimabad, Karachi, is looking for a meticulous and organized Data Entry Operator to join their team on a full-time, on-site basis. The ideal candidate will be responsible for managing daily order processing, coordinating shipments, handling dispatch documentation, and updating tracking information across multiple e-commerce platforms. This role demands strong data management abilities, effective communication skills, and the capability to work collaboratively with internal teams and shipping partners to ensure smooth order fulfillment and timely deliveries.

Key Responsibilities
Prepare, update, and maintain daily dispatch sheets and shipment records to ensure accurate tracking of orders. Manage and record customer orders from WooCommerce and Etsy platforms using spreadsheets. Collaborate closely with the Customer Service Representative (CSR) and Supply Chain teams to resolve any order-related queries or issues promptly. Monitor Air Waybill (AWB) numbers daily and update tracking details and order statuses within WooCommerce. Handle daily business emails through Gmail, ensuring timely responses and coordination. Generate and print shipping labels using FedEx, USPS, and UPS shipping portals. Liaise with shipping couriers to address delivery delays, shipment discrepancies, and other dispatch-related concerns. Track shipments to guarantee timely dispatch and delivery. Verify order details, shipping addresses, and dispatch information to minimize errors. Maintain accurate records of dispatched orders, tracking numbers, and delivery statuses. Follow up on pending shipments and coordinate with relevant teams to ensure timely resolution. Prepare daily dispatch and order status reports for management review.

Required Qualifications
Proficiency in Microsoft Excel and Google Sheets is essential for managing order data and dispatch records efficiently. Basic knowledge of WooCommerce and Etsy order management systems is required to handle platform-specific order processing. Strong email communication and coordination skills are necessary to liaise with internal teams and external partners effectively. A keen eye for detail and a commitment to data accuracy are critical to minimize errors and ensure smooth operations. The ability to manage multiple orders simultaneously and meet daily dispatch deadlines is vital for success in this role.

Preferred Qualifications and Benefits
Familiarity with shipping platforms such as FedEx, USPS, and UPS is preferred to facilitate label generation and shipment tracking. Previous experience in dispatch, logistics, order processing, or e-commerce operations will be considered an advantage, providing a solid foundation for handling the responsibilities of this position. This role offers the opportunity to work in a dynamic environment where accuracy and coordination play a key role in the company’s success. The position is based on-site at the Karachi office, providing a collaborative workspace with direct access to internal teams.

Candidates interested in this opportunity are encouraged to apply by submitting an updated CV through the company’s designated application channels.