Data Migration Specialist (MS Excel Expert)

RepairDesk is a leading repair shop management software designed to streamline operations for single-store, multi-store, and franchise repair businesses across various industries. With over 40 powerful integrations and modules, the platform is highly customizable and available in more than 30 languages. Trusted by over 3,000 businesses worldwide, RepairDesk helps users save time, efficiently manage inventory, and run profitable repair shops.

Key Responsibilities:
As a customer support specialist, you will be the first point of contact for clients, delivering exceptional service through chat, calls, and emails. Your role involves diagnosing and resolving basic technical issues while escalating more complex problems to higher support tiers. Maintaining clear and timely communication with customers to ensure their satisfaction is essential. You will use tools such as JIRA and the ZOHO platform to track tickets and manage issues, ensuring all customer concerns are properly documented and resolved. Success in this role requires strong problem-solving abilities, a customer-centric approach, and the capacity to handle multiple communication channels simultaneously.

Required Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical field
- Prior experience in a similar customer support role with comparable responsibilities
- Proficiency in Microsoft Excel
- Solid understanding of data conversion processes and deliverables
- Strong analytical skills with the ability to develop client-specific solutions
- Experience in data migration and conversion projects
- Expertise in test documentation, management, execution, and reporting
- Ability to comprehend and analyze business processes and logic

Preferred Qualifications and Benefits:
The position requires working onsite from Monday to Friday, with shift hours from 7 PM to 4 AM (Pakistan Time). The office is located at Jeff Heights, Gulberg III, Lahore.

Employees enjoy a comprehensive benefits package, including health insurance covering inpatient department (IPD) care for the employee, spouse, and children. Maternity and paternity benefits are also provided, along with a provident fund and paid leaves encompassing casual, medical, and annual leave.

The monthly salary for this role can be up to Rs160,000.

This is an in-person role, offering the opportunity to work closely with a dynamic team in a supportive environment focused on delivering excellent customer service and technical support.