DC Specialist

foodpanda, part of the Delivery Hero Group—the world’s leading local delivery platform—aims to provide a fast, easy, and exceptional delivery experience right to your door. Operating in approximately 65 countries and headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. We are seeking a dedicated professional to oversee daily warehouse operations, ensuring efficiency, accuracy, and quality in our distribution centers.

Key Responsibilities

- Manage a structured daily routine including floor walks, shift huddles, KPI reviews, inbound receiving oversight, dispatch supervision, and end-of-day handovers.
- Supervise all warehouse activities such as inbound receiving, putaway, picking, quality control (QC), and dispatch to guarantee timely and complete stock delivery to dark stores.
- Proactively escalate operational issues to the Distribution Center Lead on the same day to prevent backlog or delays.
- Ensure all Store Transfers (ST) are fulfilled accurately by sending the requested quantities and completing every ST reference.
- Maintain zero cancellations and reversals of STs by clearing pending and aging transfers before they escalate.
- Monitor the fill rate throughout the day and take early corrective action if performance trends below targets.
- Own the monthly cycle count process for all SKUs, implementing a daily counting plan aimed at minimizing discrepancies.
- Personally review and approve all cycle count adjustments to maintain full awareness of inventory changes.
- Enforce strict compliance with Location Based Inventory (LBI) so that pickers always know product locations.
- Collaborate with the commercial team by sharing a list of SKUs expiring within 60 days during the first week of each month to support discounting strategies and reduce shrinkage.
- Ensure QC checks are completed and logged for every dispatch.
- Resolve quantity mismatches promptly and upload invoices to the shared drive daily before 8 PM.
- Prepare and send daily KPI reports and monthly scorecards to the Distribution Center Lead.
- Lead, coach, and set performance standards for supervisors and floor staff, managing attendance, shift planning, and training of new employees.
- Develop competence across all roles within the distribution center, from supervisors to inventory teams.

Required Qualifications

- Bachelor’s degree in supply chain, logistics, business, or a related field.
- Minimum of 2 years’ experience in warehouse, distribution, or inventory operations, including at least 2 years managing supervisors and large teams.
- Proven expertise in inventory accuracy, including cycle counts, discrepancy investigations, and shrinkage control.
- Strong proficiency in Excel or Google Sheets for daily KPI tracking and reporting.
- Discipline to adhere to a fixed daily routine and sound judgment to escalate issues appropriately.
- Willingness to work on-site in a fast-paced, high-volume environment, including peak periods.

This role offers the opportunity to contribute to a dynamic and growing company within a global delivery network. If you are a detail-oriented leader with a passion for operational excellence and team development, this position is an excellent fit.