Delivery Director

10Pearls is a global, purpose-driven AI-native digital engineering partner that helps businesses reimagine, digitalize, and accelerate their growth. As an end-to-end technology partner, 10Pearls collaborates with Global 2000 enterprises, high-growth mid-size companies, and innovative startups across industries such as healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, the company operates product engineering and software development centers across North America, Latin America, Europe, and South Asia.

The Delivery Director is a senior leadership role responsible for overseeing the health, growth, and successful delivery of a portfolio of client engagements. This position integrates delivery, product, and engineering leadership to ensure operational excellence and strategic alignment. The Delivery Director works closely with Engagement Leads to drive business growth, manage risks, and implement AI-native practices across projects. Acting as the primary escalation point between clients and executive leadership, this role ensures strong commercial, operational, and customer outcomes.

Key Responsibilities

- Own the delivery, operational, and commercial success of a portfolio of client engagements, ensuring quality, predictability, and customer satisfaction.
- Manage cross-engagement priorities, resource allocation, and dependencies to maintain portfolio health.
- Establish operating rhythms and governance frameworks to support high-performing delivery teams.
- Coach, mentor, and develop Engagement Leads while building leadership capability and supporting succession planning.
- Lead talent management efforts including staffing strategies, performance management, and technical hiring decisions.
- Foster a culture of accountability, collaboration, continuous learning, and excellence within the delivery organization.
- Translate organizational and regional strategies into actionable portfolio execution plans.
- Build and maintain executive-level client and stakeholder relationships to identify opportunities for account growth and operational improvements.
- Partner with leadership teams on strategic initiatives and portfolio expansion.
- Establish and continuously improve delivery standards, governance frameworks, and operational processes.
- Promote engineering excellence, quality assurance, scalability, and maintainability across engagements.
- Utilize delivery metrics and data-driven insights to enhance predictability and performance.
- Balance delivery speed, quality, technical debt, and customer expectations effectively.
- Proactively identify and mitigate delivery, technical, commercial, and organizational risks.
- Lead interventions for at-risk engagements and major escalations, ensuring effective governance and portfolio visibility.
- Provide timely escalations, recovery plans, and strategic recommendations to executive leadership.
- Drive AI adoption across delivery, engineering, and operational workflows.
- Leverage AI for portfolio reporting, forecasting, resource planning, and decision-making.
- Promote automation, workflow optimization, and agentic tooling across engagements.
- Establish governance practices for secure, responsible, and effective AI usage.
- Measure and enhance the business impact of AI-enabled delivery practices.

Required Qualifications

- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
- 12+ years of experience in software delivery, engineering, product, or technology leadership roles.
- Proven track record managing multiple client engagements, programs, or portfolios.
- Demonstrated success leading large cross-functional teams and developing senior leaders.
- Experience managing commercial performance, resource planning, budgeting, and client relationships.
- Strong understanding of software delivery methodologies, engineering practices, and Agile frameworks.
- Expertise in risk management, governance, escalation handling, and operational excellence.
- Excellent stakeholder management and executive communication skills.
- Strong commercial acumen with experience driving account growth and profitability.
- Ability to translate business strategy into measurable delivery outcomes.
- Experience utilizing AI tools and platforms to improve delivery operations, reporting, and decision-making.
- Strong analytical, problem-solving, and decision-making capabilities.
- Proven ability to lead through influence, build high-performing teams, and drive organizational change.

Preferred Qualifications

- Master’s degree in a relevant field.
- Prior experience in roles such as Engagement Lead, Delivery Lead, Engineering Leader, or Program Manager is highly preferred.

This role offers the opportunity to lead transformative digital delivery initiatives within a forward-thinking, AI-native organization committed to innovation and excellence.