Dental Scheduling Coordinator

Candidates must have prior experience working with British/UK clinics or dental practices to be considered for this role. Additionally, applicants should reside in Lahore or Islamabad and be available to work full-time hours aligned with any US timezone (CST, EST, PST, MST).

EDGE is connecting top global talent with the US healthcare and insurance sectors, aiming to build a borderless network centered on people. We are seeking a highly organized and professional Scheduling Coordinator to act as the primary point of contact for a busy faculty dental practice. This role involves managing appointments, coordinating provider calendars, and supporting front-office workflows to enhance patient access and clinic efficiency. The ideal candidate will have strong communication skills, expertise in dental scheduling—balancing patient urgency with faculty teaching and research commitments—and the ability to thrive in a fast-paced, desk-based environment requiring continuous headset and computer use.

Key Responsibilities

- High-Volume Call Management: Professionally handle multi-line calls with empathy, addressing inquiries about services, hours, fees, policies, and parking.
- Clinical Triage: Assess urgent dental issues such as pain, infection, or broken restorations, and escalate emergency calls to clinical staff or on-call dentists following established protocols.
- Message Routing: Escalate complex patient concerns or workflow disruptions to the Front Office Supervisor and accurately document all interactions in the practice management system.
- Chart Management: Create and update electronic dental charts, ensuring precise procedure sequencing and attaching necessary documents (e.g., x-rays, referrals, outside records) while maintaining strict HIPAA compliance.
- Pre-Appointment Readiness: Confirm completion of all required documents and forms before visits and provide patients with clear preparation instructions.
- Benefits Verification: Collect preliminary dental and medical insurance information by phone, demonstrating understanding of PPO and DHMO plans, dual coverage rules, frequency limitations, and waiting periods.

Required Qualifications

- Experience & Voice: Proven experience in a high-volume dental or medical front-office environment is essential. Candidates must be able to work onsite at the Edge Campus.
- Technical Proficiency: Strong knowledge of dental practice management systems such as Dentrix Enterprise, CloudStack, or Open Dental, along with communication tools like Slack and Microsoft Teams.
- Core Knowledge: Comprehensive understanding of dental terminology, CDT codes, procedure durations, and dental insurance fundamentals including Explanation of Benefits (EOBs), copays, and maximums.
- Soft Skills: Exceptional active listening, empathy, and emotional intelligence to manage sensitive interactions. Ability to maintain composure under sustained call volume, demonstrate meticulous attention to detail, and exercise sound judgment during clinical triage.
- Compliance: Strict adherence to HIPAA regulations, organizational privacy policies, and discretion in handling confidential patient data.

Hiring Process

Applicants will undergo a multi-stage selection process beginning with an application review, followed by an interview with an Edge representative to assess fit. Successful candidates proceed through onboarding and training before participating in client interviews tailored to specific needs. Upon final selection, candidates join the Edge Global Talent Community, contributing to impactful healthcare roles.

At Edge, we believe geographic borders should not limit access to full-time employment and fair compensation. Our global hiring network connects exceptional professionals worldwide with North American businesses seeking top talent. Joining the Edge Talent Network offers opportunities to unlock potential, showcase skills, and earn competitive wages.

Edge is an equal opportunity employer committed to diversity and inclusion. All qualified applicants receive consideration regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.