Deputy Manager Process Support

Our employees are the cornerstone of our company’s success, driving innovation and embodying our mission. We are committed to attracting and retaining top talent by fostering an environment that encourages creativity, provides motivation, and ensures every team member feels integral to our goals. This role is focused on supporting the implementation and ongoing operation of Advanced Metering Infrastructure (AMI) processes, ensuring seamless technical and functional support to end users within the distribution function.

Key Responsibilities

Process Support:
Support the development and refinement of Standard Operating Procedures (SOPs) and processes related to AMI projects by identifying inefficiencies, redundancies, and gaps in both new and existing workflows. Actively participate in dry runs of AMI use cases to build technical proficiency. Provide ongoing assistance to end users encountering issues with AMI processes and collaborate with AMI Process Analysts to resolve unidentified challenges. Assist in developing cutover strategies and conduct mock runs of approved SOPs to ensure smooth implementation within the organization.

Technical Support:
Serve as the first line of technical support (L1) for all end users facing issues with AMI core systems, including Head End Systems (HES), Communications, and Meter Data Management Systems (MDMS). Recommend corrective actions based on technical knowledge and coordinate with internal teams responsible for these systems to address and resolve issues. Support the process team by conducting impact analyses when designing future AMI-related processes involving multiple stakeholders.

Training and Capacity Building:
Contribute to the creation of comprehensive training manuals that detail step-by-step procedures for all go-live process flows to assist end users. Conduct refresher training sessions to ensure continuous capacity building and proficiency among users on finalized AMI processes.

Required Qualifications

- Bachelor’s degree in Electrical or Electronic Engineering
- 1 to 3 years of relevant experience in process or technical support roles, preferably within AMI or related utility sectors

Preferred Qualifications and Benefits

The company is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from women and persons with disabilities, with role suitability assessed according to health, safety, and environmental standards. Our inclusive workplace values all individuals regardless of age, race, gender, disability, or other protected characteristics under applicable laws.

This position offers the opportunity to work at the forefront of AMI technology implementation, contributing to operational excellence and innovation within the energy distribution sector.