Deputy Manager Process Support

Our employees are the company’s greatest asset and form the foundation of our competitive advantage. We believe in harnessing the power of innovation and imagination to attract and retain top talent. We are committed to providing encouragement and support, ensuring every team member feels valued and integral to the company’s mission.

Key Responsibilities

Process Support:
Support the development and refinement of Standard Operating Procedures (SOPs) and processes within AMI-based projects by identifying inefficiencies, redundancies, and gaps in both new and existing AMI infrastructure processes. Actively participate in dry runs of implemented AMI use cases to build technical capabilities. Provide ongoing assistance to end users encountering issues related to AMI processes. Collaborate with the AMI Process Analyst to resolve unidentified issues and support the development and execution of cut-over strategies and mock runs for effective SOP implementation.

Technical Support:
Serve as the frontline resource providing Level 1 (L1) technical support to end users for all AMI core systems, including Head End Systems (HES), Communications (Comms), and Meter Data Management Systems (MDMS). Recommend corrective actions based on technical expertise and coordinate with internal teams to address and resolve system-related issues. Assist the process team in conducting impact analysis for designing future AMI processes involving core systems and relevant stakeholders.

Training and Capacity Building:
Support internal teams in creating comprehensive training manuals for all go-live process flows, detailing step-by-step procedures for end users. Conduct refresher training sessions to ensure continuous capacity building and proficiency among end users on finalized AMI process flows.

Required Qualifications

- Bachelor’s degree in Electrical or Electronic Engineering
- 1 to 3 years of relevant experience in process support or technical roles related to AMI systems

Preferred Qualifications and Benefits

We are an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, public assistance status, or any other characteristic protected by law. Women and persons with disabilities are strongly encouraged to apply. Suitability for persons with disabilities will be assessed according to Health, Safety, and Environment (HSE) standards.

This role offers the opportunity to work in a dynamic environment focused on innovation and operational excellence within the energy distribution sector. Candidates will gain valuable experience supporting cutting-edge AMI technology and processes, contributing directly to the company’s mission of operational continuity and customer satisfaction.