Desktop Support Engineer – Windows & MAC - US Shift

We are looking for an experienced Desktop Support Engineer with strong expertise in desktop support within Windows and macOS environments to join a large healthcare organization. This role involves providing dependable technical assistance to end-users, resolving issues related to clinical and administrative systems, and ensuring secure and efficient access to these critical applications. The ideal candidate will have 4 to 6 years of IT experience, excellent troubleshooting skills, and the ability to work both independently and as part of a team in a fast-paced, service-driven setting.

Key Responsibilities

- Provide Level 2 desktop support for end-user systems, addressing technical, access, configuration, and application-related issues.
- Deliver hands-on support across Windows and macOS platforms, including system setup, configuration, software installation, and troubleshooting.
- Diagnose and resolve desktop issues on Windows and macOS to maintain uninterrupted access to healthcare and productivity applications.
- Support remote users with endpoint-related technical challenges and ensure secure access protocols are followed.
- Collaborate with IT teams to deploy endpoint updates, patches, and security configurations effectively.
- Ensure all desktop support activities comply with organizational data protection policies and access control requirements.
- Maintain accurate documentation of system configurations, incidents, troubleshooting steps, and resolutions.
- Communicate clearly and professionally with users and technical teams, providing timely and service-oriented support.
- Participate in rotational shifts and provide off-hours support as necessary.

Required Qualifications

- 4 to 6 years of overall IT experience with a focus on desktop and end-user technical support.
- Proficiency in supporting Windows and macOS environments.
- Bachelor’s degree in Engineering (B.Tech) or an equivalent qualification.
- Strong troubleshooting skills and the ability to work efficiently in both independent and collaborative settings.
- Excellent verbal and written communication skills in English.

Preferred Qualifications and Benefits

- Familiarity with healthcare IT environments and understanding of relevant regulatory requirements.
- Knowledge of Telugu or Hindi is considered an advantage.
- Ability to adapt to a fast-paced, service-oriented environment and participate in rotational shifts including off-hours support.
- Opportunity to contribute to technology-led solutions and digital transformation initiatives within a global organization.
- Support for continuous learning, professional development, and career growth.

This role has been specifically tailored to emphasize the mandatory skills of desktop support and proficiency with Windows and macOS platforms. Other unrelated technologies and certifications have been excluded to ensure clarity and focus on the core requirements. Candidates with experience in Active Directory, customer support, data protection, and endpoint management will find this role aligned with their expertise.