Desktop Support Engineer

We are seeking a dedicated Desktop Support Engineer to join our team in Karachi, Pakistan. This is a full-time, on-site position designed for a professional with 3 to 5 years of experience in desktop support. The role involves providing technical assistance and troubleshooting for end-users, primarily supporting business operations aligned with North American time zones. The position requires flexibility to work in rotational shifts to ensure continuous support coverage. This is a non-managerial role offering a competitive salary range.

Key Responsibilities
- Provide first and second-level technical support to end-users, resolving hardware, software, and network issues promptly.
- Install, configure, and maintain desktop computers, peripherals, and software applications.
- Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
- Assist with the setup and maintenance of user accounts, permissions, and access rights.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Document incidents, solutions, and procedures to maintain an up-to-date knowledge base.
- Support and maintain IT inventory and asset management.
- Participate in shift rotations to provide support during North American business hours, ensuring seamless service delivery.

Required Qualifications
- 3 to 5 years of experience in desktop support or a similar technical role.
- Strong knowledge of Windows operating systems and common business applications.
- Experience with hardware troubleshooting and repair.
- Familiarity with network connectivity issues and basic network troubleshooting.
- Ability to work effectively in a shift-based schedule, including nights and weekends.
- Excellent communication skills to interact with users and IT team members.
- Strong problem-solving skills and the ability to work independently under minimal supervision.
- Basic understanding of Active Directory and user account management.

Preferred Qualifications and Benefits
- Experience supporting North American business hours or working in a global support environment is highly desirable.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials will be an advantage.
- Opportunity to work in a dynamic IT environment with exposure to diverse technologies.
- Competitive salary package ranging from PKR 70,000 to 100,000, commensurate with experience.
- Full-time employment with on-site presence, offering stability and career growth potential.

This role is ideal for a motivated IT professional looking to advance their career in desktop support within a multinational business context. If you thrive in a fast-paced environment and have a commitment to delivering excellent technical support, this position offers a rewarding opportunity.