Devops Engineer L3

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Continuous Integration and Continuous Deployment (CI/CD) Management:
Plan and execute the DevOps pipeline to support the entire application lifecycle, covering stages from planning, coding, building, testing, staging, release, configuration, to monitoring. Manage IT infrastructure requirements aligned with supported software code. Onboard applications onto DevOps tools and configure them according to client specifications. Develop user access workflows and manage access provisioning following defined processes. Customize and engineer DevOps tools based on client needs. Collaborate closely with development teams to address coding and scripting tasks that integrate software releases with operating systems and production infrastructure. Utilize automation tools to streamline testing and deployment within the DevOps environment.

Customer Support and Service for DevOps Tools:
Provide timely support to internal and external customers across multiple platforms. Address and resolve support tickets within specified turnaround times (TAT), ensuring high customer satisfaction. Follow established escalation processes when issues become complex or remain unresolved. Conduct troubleshooting and root cause analysis for critical or recurring problems to prevent future occurrences.

Deliverables and Performance Metrics:
Ensure 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes. Achieve timely resolution of customer issues in line with defined TATs. Maintain zero escalations by proactively managing and resolving challenges.

Required Qualifications

- Proven experience of 3 to 5 years in DevOps practices.
- Strong understanding of CI/CD pipelines and DevOps toolchains.
- Ability to manage IT infrastructure in support of software development and deployment.
- Experience in configuring and customizing DevOps tools to meet client requirements.
- Skilled in scripting and coding to integrate software releases with production environments.
- Competence in automating testing and deployment processes.
- Excellent problem-solving skills, including troubleshooting and root cause analysis.
- Strong customer service orientation with the ability to manage support tickets efficiently.

Wipro is committed to fostering a culture of reinvention and continuous evolution. As a digital transformation partner with bold ambitions, Wipro encourages individuals who are inspired to reinvent themselves, their careers, and their skills. Join a purpose-driven organization that empowers you to shape your own professional growth and contribute to the ongoing transformation of the industry.