Devops Engineer L4

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

The role focuses on collaborating with application teams and developers to improve coordination between operations, development, and testing functions by automating and streamlining integration and deployment processes. This position plays a critical part in driving continuous integration and continuous deployment (CI/CD) efforts to enhance application lifecycle management and operational efficiency.

Key Responsibilities

- Drive Continuous Integration and Continuous Deployment (CI/CD) Initiatives: Plan and execute DevOps pipelines that support the entire application lifecycle, including planning, coding, building, testing, staging, release, configuration, and monitoring.
- Manage IT Infrastructure: Oversee infrastructure requirements aligned with supported software code to ensure smooth operations.
- Application Onboarding and Configuration: Onboard applications onto DevOps tools and configure them according to client specifications.
- User Access Management: Develop user access workflows and manage permissions in line with defined processes.
- DevOps Tool Customization: Build and engineer DevOps tools based on client customization needs.
- Collaboration with Development Teams: Work closely with developers to handle coding and scripting necessary to integrate software releases with operating systems and production infrastructure.
- Automation of Testing and Deployment: Utilize tools to automate testing and deployment within a DevOps environment, enhancing efficiency and reliability.
- Customer Support and Service: Provide timely support to internal and external customers across multiple platforms. Address and resolve tickets within specified turnaround times (TAT), ensuring customer satisfaction.
- Issue Resolution and Escalation: Troubleshoot critical or recurring issues, perform root cause analysis, and follow escalation procedures when necessary to maintain service quality.

Required Qualifications

- Minimum of 5 to 8 years of experience in DevOps practices.
- Strong expertise in continuous integration, continuous deployment, and monitoring processes.
- Proven ability to manage IT infrastructure and support software lifecycle requirements.
- Experience in configuring and customizing DevOps tools to meet client needs.
- Skilled in scripting and coding to integrate software releases with production environments.
- Competence in automating testing and deployment workflows.
- Excellent problem-solving skills with a focus on root cause analysis and issue resolution.
- Ability to provide effective customer support and manage ticket resolution within agreed timelines.

Wipro is committed to fostering a culture of reinvention and continuous growth. As an end-to-end digital transformation partner, the company encourages employees to evolve their careers and skills in line with changing industry demands. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional reinvention and contribute to the future of technology and business.

This role offers the opportunity to work in a dynamic environment where innovation, collaboration, and customer satisfaction are paramount. Candidates who thrive in fast-paced settings and are passionate about driving digital transformation through DevOps will find this position rewarding and impactful.