Devops Engineer L4

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Continuous Integration and Continuous Deployment (CI/CD):
- Plan and execute DevOps pipelines that support the entire application lifecycle, covering planning, coding, building, testing, staging, release, configuration, and monitoring.
- Manage IT infrastructure requirements aligned with supported software code.
- Onboard applications onto DevOps tools and configure them according to client specifications.
- Develop user access workflows and manage user permissions following defined processes.
- Customize and engineer DevOps tools based on client needs.
- Collaborate with development teams to address coding and scripting requirements that integrate software releases with operating systems and production infrastructure.
- Utilize automation tools to streamline testing and deployment within the DevOps environment.

Customer Support and Service:
- Provide timely support to internal and external customers across multiple platforms.
- Resolve tickets related to DevOps tools within specified turnaround times (TAT).
- Ensure customer satisfaction through effective issue resolution.
- Follow escalation procedures promptly when issues are complex or unresolved.
- Conduct troubleshooting and root cause analysis for critical or recurring problems.

Performance Metrics:
- Achieve 100% error-free onboarding and implementation of CI/CD processes.
- Maintain timely customer resolution in line with TAT targets.
- Ensure zero escalations by proactively managing and resolving issues.

Required Qualifications

- Proven experience of 5 to 8 years in DevOps practices.
- Strong expertise in managing and automating CI/CD pipelines.
- Hands-on experience with DevOps tools and infrastructure management.
- Ability to collaborate effectively with development and operations teams.
- Skilled in troubleshooting, root cause analysis, and customer support in a DevOps context.

Preferred Qualifications and Benefits

Wipro is committed to fostering a culture of continuous reinvention and growth. As a digital transformation partner, the company encourages employees to evolve their careers and skills alongside the business and industry changes. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional reinvention and contribute to cutting-edge technology solutions.

This role offers the opportunity to work in a dynamic environment focused on innovation and operational excellence, supporting a global client base with diverse digital transformation needs.