Devops Engineer L4

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address the most complex digital transformation challenges faced by clients. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro enables organizations to achieve their boldest ambitions and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Continuous Integration and Deployment Management:
- Plan and execute the DevOps pipeline supporting the entire application lifecycle, covering stages such as planning, coding, building, testing, staging, release, configuration, and monitoring.
- Manage IT infrastructure requirements aligned with the supported software code.
- Onboard applications onto DevOps tools and configure them according to client specifications.
- Develop user access workflows and manage user permissions following defined processes.
- Customize and engineer DevOps tools based on client needs.
- Collaborate closely with development teams to handle coding and scripting that integrates software releases with operating systems and production infrastructure.
- Utilize automation tools to streamline testing and deployment within a DevOps environment.

Customer Support and Service:
- Provide timely support to both internal and external customers across multiple platforms.
- Address and resolve tickets related to DevOps tools within specified turnaround times (TAT).
- Ensure customer satisfaction through effective issue resolution.
- Follow established escalation procedures when issues become complex or unresolved.
- Troubleshoot and conduct root cause analysis for critical or recurring problems.

Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Maintain timely customer resolution in line with agreed TATs.
- Strive for zero escalations by ensuring high-quality support and service.

Required Qualifications
- Proven experience of 5 to 8 years in DevOps practices, including continuous integration and continuous deployment (CI/CD).
- Strong understanding of DevOps toolchains and infrastructure management.
- Ability to collaborate effectively with development and operations teams.
- Skilled in scripting and automation tools to enhance deployment processes.
- Experience in providing customer support and managing issue resolution within defined SLAs.

Wipro is committed to fostering a culture of reinvention and continuous growth. As a modern digital transformation partner, the company encourages professionals who are inspired to evolve their careers and skills in alignment with the changing technology landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own path of reinvention while contributing to the evolution of the business and industry.