Devops Lead L1

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Lead DevOps Team and Drive Technical Solutions:
- Design and define the overall DevOps architecture and framework tailored to client requirements for project or module delivery.
- Select and deploy appropriate DevOps tools and platforms aligned with customer needs.
- Develop and implement tool deployment models for validation, testing, and performance monitoring, ensuring resource alignment.
- Define and manage IT infrastructure to support software code requirements.
- Oversee the DevOps pipeline covering the entire application lifecycle, from planning and coding to testing, staging, release, configuration, and monitoring.
- Collaborate with the team to develop coding and scripting that seamlessly integrates software releases with operating systems and production infrastructure, minimizing disruptions.
- Manage onboarding of application configurations from planning through to release.
- Integrate security practices throughout the DevOps lifecycle to mitigate cyber risks and maintain data privacy.

Customer Support and Service Management:
- Provide timely support for internal and external customer escalations across multiple platforms.
- Troubleshoot issues related to DevOps tool implementation within projects or modules.
- Conduct root cause analysis for major incidents impacting project timelines, quality, or cost.
- Develop and implement alternative solutions based on root cause findings.
- Follow established escalation processes when issues become complex or unresolved.
- Facilitate knowledge transfer, share best practices, and motivate the team.

Team Management:
- Forecast talent needs based on current and future business demands.
- Recruit and onboard suitable resources, ensuring the right fit for the team.
- Train hiring managers to make informed recruitment decisions.
- Ensure 100% compliance with Wipro’s onboarding and training standards to enhance team capability and effectiveness.
- Build and nurture a talent pool of high-potential employees, supporting their career progression.
- Promote diversity within leadership roles.
- Set clear goals, conduct performance reviews, and provide constructive feedback to direct reports.
- Address performance issues promptly, maintaining zero tolerance for willful underperformance.
- Encourage participation in organizational programs such as Performance Nxt to foster growth.
- Lead engagement initiatives, monitor team satisfaction, and implement strategies to improve morale.
- Challenge the team with meaningful projects and recognize employee contributions.

Required Qualifications
- 5 to 8 years of experience in DevOps roles with a strong focus on continuous integration and continuous deployment (CI/CD).
- Proven expertise in designing and managing DevOps architectures and pipelines.
- Hands-on experience with Jenkins and related DevOps tools.
- Strong problem-solving skills, including root cause analysis and incident management.
- Demonstrated ability to lead teams, manage performance, and drive employee engagement.
- Knowledge of integrating security within the DevOps lifecycle to ensure compliance and data protection.

Wipro is committed to fostering a culture of reinvention and continuous learning. Joining Wipro means becoming part of a forward-thinking organization that encourages you to evolve your career and skills in line with the changing technology landscape. This role offers the opportunity to contribute to cutting-edge digital transformation projects while growing as a leader in a dynamic environment.