Devops Lead L1

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Lead DevOps Team and Drive Technical Solutions:
- Architect and define the overall DevOps framework for project or module delivery aligned with client requirements.
- Select and deploy appropriate DevOps tools and platforms based on customer needs.
- Develop deployment models to validate, test, and monitor performance, ensuring resource alignment.
- Manage IT infrastructure to support software code requirements effectively.
- Oversee the entire DevOps pipeline, covering planning, coding, building, testing, staging, release, configuration, and monitoring stages.
- Collaborate with the team to develop coding and scripting that integrates software releases with operating systems and production infrastructure, minimizing disruptions.
- Ensure smooth onboarding of application configurations from planning through release.
- Integrate security measures throughout the DevOps lifecycle to mitigate cyber risks and maintain data privacy.

Customer Support and Service for DevOps Tools:
- Provide timely support for internal and external customer escalations across multiple platforms.
- Troubleshoot issues encountered during DevOps tool implementation within projects or modules.
- Conduct root cause analysis for major incidents impacting project timelines, quality, or cost.
- Develop and implement alternative solutions based on root cause findings.
- Follow established escalation processes when resolutions become complex or delayed.
- Facilitate knowledge transfer, share best practices, and motivate the team.

Team Management:
- Forecast talent needs aligned with current and future business demands.
- Recruit and hire suitable resources to build a competent team.
- Train hiring managers to improve recruitment and selection decisions.
- Ensure 100% compliance with onboarding and training standards to enhance team capabilities.
- Identify and nurture high-potential employees, supporting their career growth within the organization.
- Promote diversity in leadership roles.
- Set clear goals, conduct regular performance reviews, and provide constructive feedback.
- Address performance issues decisively, maintaining zero tolerance for willful underperformance.
- Encourage participation in organizational programs aimed at professional development.
- Lead employee engagement initiatives, monitor satisfaction scores, and implement strategies to boost morale.
- Challenge the team with meaningful projects and recognize employee contributions.

Deliverables and Performance Metrics:
- Achieve 100% error-free onboarding and implementation of continuous integration, deployment, and monitoring processes.
- Manage service tools efficiently to ensure high customer satisfaction (CSAT).
- Troubleshoot customer queries promptly to maintain excellent customer experience.
- Enhance team capability through training on new-age skills, monitor attrition rates, and improve employee satisfaction scores.

Required Qualifications
- 5 to 8 years of experience in DevOps, with a strong understanding of continuous integration and continuous deployment (CI/CD) practices.
- Proficiency in Ansible Tower and related automation tools.
- Demonstrated ability to lead teams, manage infrastructure, and deliver end-to-end DevOps solutions.
- Strong problem-solving skills, with experience in root cause analysis and incident management.
- Excellent communication and customer service skills.

Wipro is committed to fostering a culture of reinvention and continuous learning. Joining Wipro means becoming part of a purpose-driven organization that empowers you to shape your career and evolve alongside the industry. If you are passionate about driving digital transformation and leading innovative DevOps initiatives, this role offers a unique opportunity to contribute to a modern, dynamic enterprise.