Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.
Key Responsibilities
- Align and focus on continuous integration (CI) and continuous deployment (CD) processes to support the full application lifecycle across the DevOps toolchain, including planning, coding, building, testing, staging, release, configuration, and monitoring.
- Manage IT infrastructure requirements aligned with supported software code to ensure seamless operations.
- Onboard applications onto DevOps tools and configure them according to client specifications.
- Create and manage user access workflows, ensuring compliance with defined processes.
- Customize and engineer DevOps tools based on client needs and collaborate closely with development teams to integrate coding and scripting necessary for software releases, operating systems, and production infrastructure.
- Utilize automation tools to streamline testing and deployment within the DevOps environment.
- Provide timely support to both internal and external customers across multiple platforms, ensuring resolution of tickets within specified turnaround times (TAT).
- Maintain high customer satisfaction by effectively resolving issues and following escalation protocols when necessary.
- Troubleshoot and perform root cause analysis for critical or recurring problems to prevent future incidents.
Required Qualifications
- 3 to 5 years of experience in Site Reliability Engineering (SRE) or related roles.
- Strong communication skills and a background in application support.
- Proficiency in Unix/Linux environments.
- Experience with SQL databases, particularly PostgreSQL.
- Familiarity with IT Service Management (ITSM) processes including Change Management, Incident Management, Service Tickets, and Work Orders.
- Willingness to work in shifts, including morning and afternoon shifts, as well as weekend support.
- Hands-on experience with monitoring tools such as Splunk and Dynatrace, including alert monitoring and alert creation.
- Application support experience within the Card Payment Industry or Banking Sector.
- Knowledge of Pivotal Cloud Foundry (PCF).
Preferred Qualifications and Skills
- Experience with monitoring and observability tools like Splunk and Dynatrace.
- Working knowledge of AWS services including EC2, CloudWatch, and Lambda.
- Automation skills using tools such as XL Release (XLR), shell scripting, Ansible, or Python.
Wipro is committed to fostering a culture of reinvention and continuous learning. As an end-to-end digital transformation partner, Wipro empowers employees to evolve their careers and skills in alignment with the dynamic technology landscape. Joining Wipro means becoming part of a purpose-driven organization that encourages innovation and personal growth while delivering impactful solutions to clients worldwide.
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