Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.
Key Responsibilities
- Prepare detailed test cases and conduct thorough testing of products, platforms, or solutions to be deployed at client sites, ensuring full compliance with quality assurance standards.
- Identify and document defects clearly, adhering to project or program norms, including replication steps and detailed descriptions.
- Detect bugs, file defect reports, and provide regular updates on test progress to stakeholders.
- Ensure zero rejection or slippage of delivered work items, maintaining adherence to Wipro and customer Service Level Agreements (SLAs) and standards.
- Design and release comprehensive test status dashboards at the end of each test execution cycle for stakeholder review.
- Provide feedback on usability and serviceability, trace results to potential quality risks, and communicate findings to relevant stakeholders.
- Maintain ongoing status reporting and demonstrate strong customer focus throughout the testing and execution phases.
- Ensure professional and effective communication with customers, including email correspondence, fault report tracking, voice calls, and adherence to business etiquette.
- Deliver timely updates such as Weekly Status Reports (WSRs), test execution reports, and dashboard updates within the test management repository.
- Accurately update effort tracking tools such as eCube, Test Management System (TMS), and other project-related trackers.
- Respond promptly to customer requests, ensuring no complaints arise internally or externally regarding responsiveness or quality of service.
Required Qualifications
- 8 to 10 years of experience in software testing and quality assurance.
- Strong expertise in Visual Design and automation, including proficiency with VB and macros for test automation.
- Proven ability to understand test requirements and design effective test cases that ensure error-free testing solutions with minimal process exceptions.
- Demonstrated track record of 100% SLA compliance and delivering high-quality testing outcomes on time.
- Experience in executing test cases efficiently, troubleshooting queries within turnaround time (TAT), and maintaining high Customer Satisfaction (CSAT) scores.
- Excellent communication skills and customer interaction capabilities, ensuring clarity and professionalism in all forms of correspondence.
Wipro is committed to reinvention and continuous evolution, both as a company and for its employees. As an end-to-end digital transformation partner, Wipro encourages individuals who are inspired by growth and change to join its dynamic workforce. This role offers the opportunity to be part of a purpose-driven organization that empowers you to shape your own career and contribute to the future of technology and business innovation.
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