Director Cloud Business Center

This role is responsible for owning the Cloud Profit & Loss (P&L) and driving revenue, gross margin, and growth across Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and managed security services. The successful candidate will focus on expanding the cloud business by acquiring new customers, increasing spend per customer through attach and upsell strategies, launching new offerings, and entering new cities, industries, and partnerships. All initiatives will be executed while ensuring the cloud platforms operate reliably and securely.

Key Responsibilities

Revenue, Business Expansion, and Product Planning:
- Own cloud business growth by delivering revenue and gross margin targets.
- Increase the customer base, expand attach and upsell opportunities within existing accounts, and open new cities and market segments with clear ramp-up plans.
- Develop the Annual Operating Plan (AOP) for cloud, including setting targets, investments, and partnership strategies.
- Set and monitor city, regional, and industry performance targets; maintain regular pipeline reviews and forecasting with Regional Directors to ensure healthy coverage and win rates.
- Manage the cloud product portfolio and roadmap across IaaS, PaaS, SaaS, and Security Operations Center (SOC)-as-a-Service. Publish clear, marketable offers with defined features, pricing, and service levels; retire or adjust underperforming products.

Cloud Partnerships:
- Build and manage a partner ecosystem by onboarding and tiering Cloud Service Providers (CSPs), Original Equipment Manufacturers (OEMs), System Integrators (SIs), and Independent Software Vendors (ISVs). Certify partner solutions and align roadmaps.
- Collaborate with partners to generate demand through partner-sourced and co-sell initiatives, running joint marketing campaigns with regional teams.
- Oversee rebate programs, settlements, and service level agreements (SLAs), ensuring compliance with security, privacy, and contractual obligations.

Cloud Pre-Sales and Solutions:
- Support discovery and qualification of complex cloud opportunities, guiding regional teams on proposals for IaaS, PaaS, SaaS, and SOC offerings.
- Lead end-to-end management of Request for Information (RFI) and Request for Proposal (RFP) responses, coordinating inputs from Architecture, Product, Finance, Legal, and Contracts teams to ensure timely, compliant, and margin-protected submissions.
- Accelerate time-to-cash by coordinating provisioning readiness, managing change control and risks post-contract, securing customer acceptance, and facilitating billing initiation and handover to steady-state operations.

Cloud Platform Planning and Operations:
- Define reference architectures for data centers, edge computing, storage, networking, virtualization/containers, and public cloud interconnects. Maintain Infrastructure-as-Code (IaC) baselines and plan capacity and cost effectively.
- Operate the platform 24/7 with robust monitoring, incident/problem/change management, patching, upgrades, and backup/disaster recovery processes. Promote automation, continuous integration/continuous deployment (CI/CD), and Site Reliability Engineering (SRE) practices to enhance reliability and reduce unit costs.
- Ensure security-by-design principles are enforced, including Identity and Access Management (IAM), encryption, and network segmentation. Manage Security Operations Center (SOC) and Security Information and Event Management (SIEM), vulnerabilities, audits, and compliance with data residency and privacy requirements. Provide secure APIs, portals, and landing zones for customer ordering, scaling, and monitoring, integrated with billing and CRM systems. Maintain runbooks, asset/license tracking, and vendor SLAs.

Required Qualifications

Education:
- Bachelor’s degree or higher is required.

Work Experience:
- Minimum of 8 years of relevant experience in cloud business management, product planning, partnerships, pre-sales, and platform operations.

This position demands a strategic leader with strong business acumen, technical expertise, and the ability to collaborate across multiple teams and partners to drive cloud business growth and operational excellence.