Director National & GMNC

Join a global leader in express delivery, operating in over 220 countries and territories since pioneering cross-border express services in 1969. This role offers the opportunity to be part of a company that connects people worldwide, improving lives through exceptional logistics solutions. As a Certified International Specialist within our "Insanely Customer Centric" team, you will play a critical role in driving commercial success and delivering outstanding service to our customers in Pakistan.

Key Responsibilities

Lead the overall commercial strategy for National Accounts and Global Multinational Customers (GMNC) in Pakistan, focusing on sustainable revenue growth, customer retention, profitability, and market share expansion. Own the growth and profitability of the National Accounts and GMNC portfolio by driving revenue, shipment volumes, gross profit, and share-of-wallet performance.

Develop and execute strategic account plans aligned with country, regional, and global priorities, identifying opportunities across industries, products, customer segments, and international trade lanes. Build and maintain trusted relationships with senior executives such as CEOs, Managing Directors, and Supply Chain leaders, positioning DHL as a strategic logistics and supply chain partner.

Lead executive customer engagement initiatives, including business reviews and strategic planning, to strengthen loyalty and foster long-term partnerships. Manage major commercial negotiations, contract renewals, and pricing discussions to ensure sustainable outcomes while protecting customer relationships.

Develop industry-focused growth strategies and identify opportunities to expand DHL’s presence in key sectors. Oversee the country-level management and governance of Global Multinational Customers, ensuring effective execution of regional and global account strategies within Pakistan.

Provide leadership, coaching, and direction to the National Accounts and GMNC team, fostering a high-performance culture centered on customer centricity, accountability, and commercial excellence. Drive customer retention, executive sponsorship, and service recovery initiatives to deliver differentiated service and support to strategic customers.

Collaborate closely with Operations, Customer Service, Pricing, Finance, IT/Digital, and regional/global stakeholders to develop innovative, customer-focused solutions. Establish strong commercial governance through forecasting, pipeline management, strategic account reviews, risk management, and portfolio performance monitoring. Represent DHL Express at executive customer engagements, industry forums, and commercial events.

Required Qualifications

Bachelor’s degree is required, with an MBA or equivalent postgraduate qualification preferred. Candidates should have 10 to 15 years of commercial leadership experience in a B2B environment such as logistics, supply chain, transportation, technology, FMCG, manufacturing, or other complex solution-selling industries.

Proven track record of managing strategic customer portfolios and delivering significant revenue growth and profitability improvements is essential. Experience leading large commercial, corporate sales, national account, or key account management teams is required.

Strong executive presence with the ability to engage, influence, and negotiate with CEOs, Board Members, and senior business leaders is critical. Demonstrated success managing large local conglomerates and multinational customer relationships is expected.

Candidates must possess strong commercial acumen, including expertise in strategic planning, contract negotiations, customer retention, and profitability management. Excellent leadership, communication, stakeholder management, and influencing skills are necessary. Experience working effectively within matrix organizations and cross-functional environments is also important.

Preferred Qualifications and Benefits

This role offers strong career support within an international environment and the opportunity to work alongside some of Pakistan’s largest local and multinational customers. You will benefit from a great company culture, ongoing professional and leadership development, and a comprehensive benefits program designed to support your growth and well-being.

If you are driven by quality and great service and want to make a meaningful impact by connecting people globally, this position offers a unique platform to advance your career with a world-renowned logistics leader.