Director of Customs Operations - TJ / 1906198

Our client, YTO-HRL Logistics, is seeking a Director of Customs Operations based in Lahore. This leadership role involves managing the customs department to ensure full compliance with customs regulations and smooth import-export processes. The Director will oversee the design and implementation of customs operations, including documentation, clearance, and compliance audits. They will build and lead a skilled team, develop standard operating procedures, and foster strategic partnerships with regulatory authorities and industry stakeholders. The role requires hands-on experience with Pakistan customs operations and the ability to maintain a high-performing team aligned with the company’s logistics objectives. Close collaboration with customs authorities and cross-border trade entities is essential, along with managing regulatory compliance and expanding customs clearance networks at major Pakistani ports. The Director will also supervise bonded warehouse operations and support business growth by leveraging customs resources. Fluency in English and Urdu, along with thorough knowledge of Pakistan’s customs laws, is critical for success.

Key Responsibilities

- Design and develop the customs department’s organizational structure, including recruiting and training customs declarants, documentation specialists, and compliance officers.
- Establish and implement standard operating procedures for customs declarations, compliance reviews, and audit response plans to ensure regulatory adherence.
- Prepare and support team members for the Pakistan Customs qualification examination scheduled for 2027.
- Build and manage proprietary or partner customs clearance networks at major Pakistani ports such as Karachi, Lahore, Islamabad, SAPT, and KICT.
- Lead the application and procurement process for the company’s All-Pakistan Customs Clearing Agent License to expand customs operations.
- Set up and oversee bonded warehouse operations covering inbound receipt, storage, sorting, and outbound clearance activities.
- Leverage existing customs resources and networks to grow clearance business from cross-border e-commerce platforms like Temu, Daraz, Shein, and AliExpress, as well as traditional trade clients.
- Maintain and cultivate strong professional relationships with Pakistan Customs (FBR), Pakistan Single Window (PSW), industry associations, and relevant regulatory bodies to facilitate compliance and operational efficiency.
- Continuously monitor customs policies, tariff updates, and free trade agreement developments to provide timely compliance advice and risk mitigation strategies.
- Manage customs audit processes, address dispute cases, and mitigate risks related to seizures and regulatory non-compliance.
- Provide leadership, guidance, and support to the team member under direct supervision, ensuring effective daily operations and professional development.
- Maintain proficiency in operational tools such as Pakistan Single Window (PSW/WeBOC) and ensure application of customs laws including the Customs Act 1969 and Customs Rules 2001 in all procedures.
- Promote best practices in customs operations aligned with cross-border e-commerce supervision models (1210/9610/9710/9810) to enhance company competitiveness and compliance.

Required Qualifications

- Extensive hands-on experience with Pakistan customs operations and regulations.
- Proven ability to lead and develop a high-performing customs team.
- Strong knowledge of Pakistan Customs laws, including the Customs Act 1969 and Customs Rules 2001.
- Fluency in English and Urdu for effective communication with regulatory authorities and internal teams.
- Experience in managing bonded warehouse operations and customs clearance at major Pakistani ports.
- Familiarity with customs operational tools such as Pakistan Single Window (PSW/WeBOC).
- Demonstrated capability to build strategic partnerships with customs authorities and industry stakeholders.

Preferred Qualifications and Benefits

- Experience working with cross-border e-commerce platforms and traditional trade clients to expand customs clearance business.
- Proven track record in managing customs audits, dispute resolution, and risk mitigation related to regulatory compliance.
- Leadership experience in preparing teams for professional certifications, such as the Pakistan Customs qualification exam.
- Opportunity to lead the expansion of customs operations through licensing and network development.
- A key role in shaping the company’s customs strategy aligned with national and international standards.

This position offers a strategic leadership opportunity within a dynamic logistics company, focusing on compliance excellence and operational growth in Pakistan’s customs landscape.