Dispatch Officer

We are looking for experienced Dispatch Officers to join our Operations – Dispatch team at NASTP, Karachi. This full-time, on-site role involves supporting the daily operations of a North American trucking fleet. Candidates will be responsible for freight dispatching, driver coordination, load planning, and real-time shipment tracking. The position requires working rotational shifts aligned with North American time zones, including night and early morning hours in Pakistan, as well as some Saturdays. The salary range for this role is PKR 100,000 to 150,000 per month.

Key Responsibilities
- Assign loads, routes, and equipment to drivers based on availability and delivery schedules.
- Monitor shipments and manage real-time dispatch changes, delays, and operational issues.
- Prepare daily and next-day dispatch plans and coordinate driver schedules.
- Handle driver communications including calls, messages, ELD alerts, and monitor Hours of Service (HOS).
- Coordinate pickup and delivery appointments while providing shipment updates to customers.
- Track Proof of Delivery (PODs) and follow up on pending documentation.
- Maintain accurate shipment records using Transportation Management Systems (TMS).
- Escalate accidents, breakdowns, and other operational issues promptly to ensure timely resolution.
- Prepare daily reports and provide shift handover updates to the next team.

Required Qualifications
- 1 to 3 years of relevant experience in trucking, freight, or logistics dispatch.
- Hands-on experience with Transportation Management Systems (TMS) and ELD/telematics platforms.
- Good understanding of load planning and compliance with Hours of Service (HOS) regulations.
- Excellent spoken and written English skills, with confidence in handling live calls.
- Strong communication, multitasking, and problem-solving abilities.
- Willingness to work rotational and night shifts on-site.
- Bachelor’s degree or equivalent qualification is preferred.

Preferred Qualifications and Benefits
- Experience specifically with North American (USA/Canada) freight dispatch is highly preferred.
- Competitive salary within the range of PKR 100,000 to 150,000 per month.
- Opportunity to work in a dynamic environment supporting international logistics operations.
- On-site work location at NASTP, Karachi, providing direct engagement with the operations team.

This role is ideal for candidates who thrive in fast-paced environments and are comfortable working unconventional hours to align with North American time zones. If you have the relevant experience and are looking to advance your career in freight dispatch within a global logistics framework, we encourage you to apply.