Posted Mar 25, 2026 164 views
SSR Ventures (Pvt.) Ltd., based in Clifton, Karachi, is looking to hire 3 to 5 dedicated and customer-oriented Dispatch Support Operators to assist its Canadian operations. This role requires real-time monitoring of software systems, troubleshooting issues, coordinating dispatch activities, and managing inbound and outbound communications to ensure seamless service delivery and a positive customer experience. Candidates should be detail-focused, calm under pressure, and capable of managing multiple tasks efficiently in a fast-paced environment. Shift options include morning (8 AM to 4 PM), evening (4 PM to 12 AM), and night (12 AM to 8 AM).
Key Responsibilities
- Monitor in-house software systems continuously and respond promptly to system alerts or errors.
- Coordinate and dispatch field security personnel to address flagged issues effectively and efficiently.
- Provide operational support to the Canadian Operations Center as required.
- Handle incoming and outgoing customer calls professionally, resolving inquiries and issues in a timely manner.
- Ensure compliance and maintain effective coordination with field security staff.
- Accurately document and log all calls, incidents, dispatches, and operational updates within the system.
- Dispatch service requests based on urgency, location, and resource availability.
- Act as a liaison between operations teams and service personnel to maintain clear communication.
- Follow up with customers to confirm resolution of issues and gather service feedback.
- Maintain accurate records and generate reports as needed.
These responsibilities provide a general overview and may evolve based on operational requirements.
Required Qualifications
- Previous experience in customer service, dispatch, or call center roles is preferred.
- Clear background verification with no criminal record.
- Strong verbal and written communication skills in English.
- Excellent problem-solving skills with high attention to detail.
- Ability to multitask and prioritize effectively in a dynamic work environment.
- Proficiency with computer systems and relevant software applications.
- Reliable transportation to and from the Clifton office, especially during evening, night, weekend, and holiday shifts.
- Willingness to work flexible shifts, including evenings, weekends, and public holidays.
- Minimum education requirement: high school diploma or equivalent.
Preferred Qualifications and Benefits
- Familiarity with dispatch systems or CRM software is advantageous.
- Additional education, certifications, or relevant training will be considered a plus.
- Previous experience in dispatch or operations support is beneficial but not mandatory.
Benefits
- Competitive monthly salary ranging from Rs35,000 to Rs60,000.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment.
- Health insurance coverage.
This is a full-time, in-person position based in Karachi. Interested candidates are encouraged to submit their resume along with a cover letter detailing their relevant experience and suitability for the role.
Skills
Job Details
SSR Security Services
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