Dispatcher

Black Cafe is a creative and welcoming space designed to inspire guests to think, connect, and create. Rooted in the concept of being a “glass of inspiration,” the cafe focuses on delivering quality service within a comfortable atmosphere. It supports both individual visitors and group gatherings through efficient operations. Team members are encouraged to share ideas that enhance the overall guest experience and reinforce the cafe’s identity as a hub for creativity and inspiration. The environment values reliability, collaboration, and professionalism in all daily activities.

Key Responsibilities

- Coordinate and oversee the flow of customer orders, deliveries, and internal communications to ensure smooth operations.
- Receive, log, and track customer orders accurately, assigning tasks to delivery personnel or service staff as needed.
- Monitor the status of orders and deliveries, ensuring timely dispatch and completion, especially during peak hours.
- Communicate effectively with the kitchen, service team, and management to resolve issues, adjust schedules, and maintain operational efficiency.
- Update records regularly, report any delays or operational concerns, and support customer satisfaction by following up on orders and requests.
- Maintain a calm, professional demeanor while managing busy shifts and handling unexpected challenges.

Required Qualifications

- Strong organizational and time-management skills to efficiently coordinate orders, schedules, and dispatch activities.
- Effective communication skills, including clear spoken and written English, for interacting with staff, delivery personnel, and customers.
- Basic computer proficiency, including familiarity with order management systems, spreadsheets, and communication applications.
- Problem-solving and decision-making abilities to manage unexpected changes, delays, or conflicts in daily operations.
- High attention to detail and accuracy in logging orders, updating records, and tracking deliveries or service requests.
- Ability to work on-site in Peshawar, maintaining professionalism and a customer-focused attitude during busy periods.
- Minimum education requirement of a high school diploma or equivalent.

Preferred Qualifications and Benefits

- Prior experience in dispatch, logistics coordination, or cafe/restaurant operations is preferred but not mandatory.
- Additional training or certifications in logistics, hospitality, or operations management will be considered an advantage.

This full-time, on-site role offers an opportunity to be part of a dynamic team committed to creating a unique and inspiring cafe experience. The Dispatcher plays a crucial role in ensuring operational excellence and customer satisfaction, contributing directly to the cafe’s reputation as a creative community hub.