Dispatching Supervisor

Position: Dispatch Supervisor
Department: Logistics & Supply Chain / Factory Operations
Location: Islamabad / Rawalpindi, Pakistan
Employment Type: Full-Time
Reports To: Logistics Manager / Production Incharge

The Dispatch Supervisor will oversee the daily dispatch and delivery operations of fresh sweets, bakery products, and finished inventory from the central production facility to retail branches across Islamabad and Rawalpindi. This role ensures timely deliveries that comply with temperature and quality standards, manages driver and vehicle scheduling efficiently, and maintains accurate stock reconciliation. The supervisor will coordinate closely with production and store teams to guarantee damage-free shipments and uphold product integrity throughout the supply chain.

Key Responsibilities

Daily Dispatch & Route Management:
Manage order preparation by supervising the counting, sorting, and packing of fresh sweets according to daily branch requirements. Plan and optimize delivery routes to meet peak morning and evening demand times for all branches. Allocate vehicles and drivers effectively to maximize payload efficiency and minimize transit time and fuel consumption.

Inventory & Stock Reconciliation:
Verify dispatch documentation such as delivery challans and gate passes against physical stock before dispatch. Handle returns and claims by inspecting and recording damaged goods or quantity discrepancies in the ERP system. Maintain daily dispatch logs, including weight and box counts, and coordinate stock reconciliation with production and store departments.

Quality, Hygiene & Vehicle Control:
Ensure all products, especially delicate sweets, are packed using food-grade materials to prevent damage during transit. Maintain cleanliness and safety standards for vehicles and loading/unloading processes.

Team Supervision & Compliance:
Supervise drivers, riders, and dispatch staff by monitoring attendance, punctuality, and adherence to routes. Enforce safety protocols during loading/unloading and ensure compliance with vehicle maintenance schedules and driver licensing requirements.

Key Performance Indicators (KPIs):
- Achieve on-time delivery rate of 98% or higher.
- Maintain 100% order accuracy with zero quantity or SKU mismatches.
- Keep product spoilage or damage during transit below 0.5%.
- Prevent dispatch delays caused by vehicle issues through timely maintenance.

Required Qualifications

Education:
Intermediate or Bachelor’s degree (BA, B.Com, BBA) or DAE.

Experience:
2 to 4 years of experience in dispatch, warehouse operations, or fleet management within FMCG, bakery, or sweets industries.

Technical Skills:
Proficiency in MS Excel for log sheets and basic formulas, along with experience using ERP dispatch tools.

Geographic Knowledge:
Comprehensive understanding of Islamabad and Rawalpindi routes and traffic regulations.

Leadership Skills:
Strong capability to manage drivers and helpers effectively within time-sensitive shift schedules.

Compensation:
Monthly salary range of PKR 40,000 to PKR 60,000.

Work Location:
On-site presence required at the designated facility.

This role is ideal for candidates who are detail-oriented, organized, and capable of managing logistics operations in a fast-paced environment while ensuring product quality and customer satisfaction.