DM Sales Closer

Located in Faisalabad, this full-time, on-site position focuses on engaging directly with customers through WhatsApp and Instagram to drive sales conversions. The role requires managing multiple live conversations simultaneously, converting hesitant prospects into confirmed buyers, and ensuring every lead is followed up until closure. Success in this position is measured by actual sales rather than message volume, emphasizing a customer-first approach that resolves concerns and builds trust naturally.

Key Responsibilities

- Respond promptly and warmly to customer inquiries on WhatsApp and Instagram, maintaining a persuasive yet genuine tone.
- Convert undecided buyers into confirmed orders by addressing price objections, delivery concerns, and hesitation effectively.
- Manage 15 to 20 or more live customer conversations simultaneously without losing track or quality of engagement.
- Follow up persistently on every lead until it is either closed or confirmed as inactive, ensuring no warm lead goes cold.
- Upsell and recommend relevant add-ons or product bundles in a natural, non-pushy manner.
- Coordinate closely with the operations team regarding order confirmation, customization requests, and delivery scheduling.
- Take full accountability for closed orders, with performance measured by sales conversions rather than the quantity of messages sent or content posted.

Required Qualifications

- Proven experience selling products or services directly to customers via WhatsApp or Instagram DMs. This includes direct-to-consumer (D2C) sales, gifting, fashion, food, boutique brands, or informal/freelance selling roles.
- Excellent written communication skills in both Urdu and English, with a natural ability to adopt a sales-oriented tone.
- Ability to thrive in a fast-paced environment with a high volume of customer interactions.
- Strong persuasion skills combined with a customer-first mindset, focusing on solving problems rather than applying pressure to close deals.
- Must be based in Faisalabad or willing to relocate, as this is an on-site role.

This role is not suitable for:
- Content creators, graphic designers, or social media strategists.
- Candidates without direct sales or customer conversion experience.

This opportunity offers a dynamic environment where your sales skills directly impact business growth. If you are motivated by results and enjoy engaging with customers to provide tailored solutions, this role provides a platform to excel in direct sales within a supportive team setting.