DME Intake Specialist

The DME Intake Specialist role is based at the Main Shahra-e-Faisal location in Karachi and requires full-time, onsite commitment with working hours from 7:00 PM to 4:00 AM, Monday through Friday. This position focuses on managing patient referrals and physician orders within the durable medical equipment (DME) intake process, ensuring smooth coordination between patients, healthcare providers, and internal teams. The specialist will play a vital role in verifying insurance eligibility, supporting authorization requests, and maintaining accurate case documentation to facilitate timely testing and results management.

Key Responsibilities:
- Process and manage patient referrals and physician orders efficiently.
- Coordinate with patients and healthcare providers to streamline testing workflows.
- Verify insurance eligibility and assist with prior authorization requests.
- Maintain precise and up-to-date case records and documentation.
- Track testing status and ensure timely flow of results to relevant parties.
- Oversee CPAP conversion activities following test completion.
- Follow up with stakeholders to guarantee timely progression of cases.

Required Qualifications:
- 2 to 3 years of experience in patient intake, order processing, or referral coordination within the US healthcare or BPO sector.
- Proven experience with insurance verification and prior authorization processes.
- Skilled in managing case documentation and maintaining accurate patient records.
- Strong verbal and written communication skills, with the ability to effectively coordinate with patients, providers, and internal teams.
- Familiarity with sleep medicine, diagnostic testing, or CPAP workflows is considered an advantage.

Preferred Qualifications and Benefits:
Candidates with experience in sleep medicine or related diagnostic testing will have an edge. The role offers several benefits, including access to OPD and IPD health facilities for employees, their dependents, and parents. Life insurance coverage is provided for the employee. Male employees receive a fuel card, while female employees benefit from free pick and drop services. Additional perks include an in-house gym facility, paid leaves, observance of US holidays, and a referral bonus program.

Applicants should be prepared to work onsite during night shifts from 7:00 PM to 4:00 AM PKT. The position requires immediate availability upon selection and residency within Karachi is preferred. Candidates will be asked about their current and expected salary, ability to join promptly, residential area, and experience with specific DME equipment or tools.

This role offers an excellent opportunity for professionals looking to advance their career in healthcare coordination within a dynamic and supportive environment.