Dry - Beverages, Sweets & Confectionery

METRO Pakistan (Pvt) Limited, part of the global METRO GROUP, is a leading name in the self-service wholesale industry with over 750 stores across 25 countries and a workforce exceeding 107,000 employees. Since opening its first cash & carry wholesale center in Pakistan in 2007, METRO has rapidly expanded to operate 10 wholesale centers in major cities including Lahore, Karachi, Multan, Islamabad, and Faisalabad. The strategic merger with Makro-Habib in 2012 strengthened the company’s market position, enabling it to combine resources, enhance financial stability, and deliver greater value to customers and suppliers in a competitive environment.

Key Responsibilities

- Report directly to the Customer Experience Manager and assist in stock ordering to maintain optimal inventory levels within the department.
- Lead and supervise the team of Store Associates in mass merchandising, shelf management, stock control, and maintaining department cleanliness.
- Support the Floor Manager (FM) in achieving departmental sales targets through effective team coordination and operational excellence.
- Ensure the department is fully organized and prepared prior to store opening hours.
- Maintain product presentation in strict accordance with the Planogram guidelines.
- Adhere to all Standard Operating Procedures (SOPs) to ensure compliance and operational consistency.
- Uphold discipline within the team and maintain a professional appearance at all times.
- Monitor product expiry dates during and after stock deliveries in collaboration with Store Associates to minimize losses.
- Oversee effective stock and shelf management to ensure product availability and visibility.
- Deliver excellent customer service to enhance the shopping experience.
- Maintain 100% cleanliness of the department and shelves to meet hygiene standards.
- Drive new customer development with a target of 10% annual growth.
- Ensure 100% product shelf viability and work to reduce departmental shrinkage to desired levels.
- Guarantee full compliance with cleaning protocols and minimize product expiries.
- Train and coach team members by identifying their strengths and weaknesses, helping them meet operational standards.
- Provide ongoing training on existing and new concepts, technologies, and functionalities to support team objectives, improve technical skills, and foster positive attitudes and personal growth.
- Address customer complaints promptly to understand their needs and expectations, proposing appropriate solutions to enhance satisfaction.

Required Qualifications

- Graduation from a recognized institution.

This role offers an opportunity to be part of a dynamic retail environment within a globally recognized organization. Candidates will gain valuable experience in wholesale operations, team leadership, and customer service excellence while contributing to the growth and success of METRO Pakistan.