Dry - Beverages, Sweets & Confectionery

METRO Pakistan (Pvt) Limited, part of the global METRO GROUP, operates 10 wholesale centers across major cities including Lahore, Karachi, Multan, Islamabad, and Faisalabad. Since its entry into Pakistan in 2007 and subsequent merger with Makro-Habib in 2012, METRO has established itself as a leading self-service wholesale provider. With a presence in over 25 countries and a workforce exceeding 107,000 employees worldwide, METRO Pakistan continues to grow by delivering value to both customers and suppliers in a competitive market.

Key Responsibilities

- Report directly to the Customer Experience Manager and support stock ordering to maintain optimal inventory levels within the department.
- Lead and supervise the team of Store Associates in mass merchandising, shelf management, stock control, and maintaining department cleanliness.
- Assist the Floor Manager in achieving departmental sales targets through effective team coordination and operational execution.
- Ensure the department is fully organized and prepared prior to store opening hours.
- Maintain product presentation standards in accordance with the Planogram guidelines.
- Adhere strictly to all applicable Standard Operating Procedures (SOPs).
- Uphold discipline within the team and ensure professional attire is worn at all times.
- Monitor product expiry dates during and after stock deliveries in collaboration with Store Associates to minimize losses.
- Manage stock and shelf space efficiently to ensure availability and visibility of products.
- Deliver excellent customer service by addressing inquiries and resolving issues promptly.
- Maintain 100% cleanliness of the department and shelves to meet hygiene standards.
- Drive new customer development initiatives to achieve a 10% annual growth in customer base.
- Ensure full product shelf viability and work to reduce departmental shrinkage to targeted levels.
- Achieve 100% compliance with cleaning protocols and minimize product expiries.
- Identify team members’ strengths and weaknesses, providing coaching and training to meet operational standards.
- Facilitate ongoing training on new concepts, technologies, and functionalities to enhance team skills and promote positive attitudes and individual growth.
- Handle customer complaints effectively to understand their needs and propose appropriate solutions.

Required Qualifications

- Graduation degree is mandatory.

Preferred Qualifications and Benefits

- While specific preferred qualifications and benefits are not explicitly mentioned, candidates with leadership experience in retail or wholesale environments, strong organizational skills, and a customer-focused approach will be well-suited for this role.
- Opportunity to work with an international leader in wholesale retail, offering exposure to global best practices and career growth potential within a large multinational organization.

This role offers a dynamic environment for individuals passionate about retail operations and team leadership, contributing to METRO Pakistan’s continued success and expansion.