E-commerce Assistant

Jacked Nutrition is a dynamic health and fitness brand dedicated to supporting transformative lifestyle changes through personal training and nutritional supplementation. The company emphasizes a holistic approach that channels negative energy into productive movement, enhancing overall well-being. By promoting an active lifestyle, Jacked Nutrition aims to increase energy levels, productivity, and mental resilience. Team members play a vital role in advancing sustainable fitness habits and fostering long-term health improvements for clients.

Key Responsibilities

- Product & Catalog Management: Create and update product listings on Shopify, including variants, pricing, images, and descriptions. Coordinate inventory updates and report any stock discrepancies promptly.
- Campaign Execution: Set up discounts and promotional offers, coordinate campaign banners, update deal sections, and thoroughly test the customer journey before campaigns launch.
- CRM & Automation Support: Assist with BIK CRM campaigns by maintaining customer lists, monitoring automated flows such as abandoned checkout recovery, and reporting any errors for resolution.
- Affiliate Program Management: Review affiliate orders, approve or reject them according to program policies, maintain accurate commission records, and submit monthly payout requests to the Finance team.
- Website & Chatbot Support: Conduct routine website checks, update content as needed, identify broken links or incorrect information, and coordinate with relevant teams to implement fixes.
- Reporting & Recordkeeping: Prepare daily sales summaries, track checkout abandonment and prepaid order ratios, and maintain campaign sheets, dashboards, and error logs to ensure accurate data management.
- Cross-Team Coordination: Collaborate closely with Systems, Warehouse, Finance, and Content/Design teams to ensure all tasks are completed accurately and within deadlines.

Required Qualifications

- Working knowledge of Shopify and e-commerce operations.
- Proficiency in Excel or Google Sheets for data management and reporting.
- Strong organizational skills with keen attention to detail.
- Clear and effective communication skills, with consistent follow-through on tasks.
- Ability to manage routine responsibilities independently and escalate issues promptly.
- Familiarity with CRM tools, marketing automation, or affiliate programs is advantageous.

Preferred Qualifications and Benefits

While not explicitly listed, candidates with experience in e-commerce environments, digital marketing campaigns, or affiliate program management will find this role rewarding. The position offers the opportunity to contribute to a mission-driven company focused on health and wellness, working within a collaborative team environment that values accuracy, efficiency, and continuous improvement.

This role reports directly to the E-Commerce & Systems Manager and is ideal for individuals who thrive in organized, detail-oriented settings and enjoy supporting cross-functional teams to achieve business goals.