E-commerce Customer Support Agent

DSD Recruitment is seeking a Chat Support Agent to join a reputable client in the IT hardware industry. This on-site position is based in Gulberg, Lahore, with working hours aligned to UK time, from 2:00 PM to 11:00 PM, Monday through Friday. The ideal candidate will have hands-on experience in e-commerce customer support, specifically within the IT hardware sector, and possess strong communication skills to effectively assist customers via live chat and other online platforms.

Key Responsibilities
- Manage and respond to customer inquiries through live chat and other digital support channels promptly and professionally.
- Provide detailed information regarding IT hardware products, including pricing, availability, and order status updates.
- Address and resolve customer concerns efficiently, ensuring a positive and satisfactory experience.
- Collaborate with internal departments to coordinate order processing, deliveries, and resolve product-related issues.
- Maintain accurate and up-to-date records of all customer interactions and follow up as necessary.
- Uphold high standards of customer service to enhance overall customer satisfaction.

Required Qualifications
- Proven experience in e-commerce customer support within an IT hardware company is mandatory.
- Demonstrated expertise in managing live chat support systems.
- Strong knowledge of IT hardware products and familiarity with e-commerce operations.
- Excellent written English communication skills and proficient typing speed.
- Effective problem-solving skills combined with a customer-centric mindset.
- Availability to work on-site in Gulberg, Lahore, during the specified UK-time shift.

Candidates who lack relevant experience in IT hardware and e-commerce chat support may not be considered for this role. This opportunity offers a chance to work in a dynamic environment with a focus on delivering exceptional customer service in the IT hardware domain.