Posted Sep 23, 2026 31 views
This is a full-time, on-site E-Commerce Customer Support position based in Karachi, Pakistan, operating during the morning shift. The role involves managing a variety of customer service tasks related to product inquiries, order processing, and delivery coordination. The ideal candidate will engage directly with customers to resolve issues, provide updates, and ensure a smooth shopping experience. This position requires effective communication skills, attention to detail, and the ability to work collaboratively with internal teams and external courier partners. Some travel may be necessary as part of the job responsibilities.
Key Responsibilities
- Handle customer queries related to products and orders promptly and professionally.
- Assist customers with order placement and verify order details to ensure accuracy.
- Provide timely updates on delivery status and coordinate with courier teams to resolve any shipping issues.
- Manage returns and complaints, ensuring customer satisfaction and adherence to company policies.
- Maintain accurate records of customer interactions and order information using spreadsheets and other tools.
- Collaborate with internal departments and external partners to facilitate smooth order fulfillment and delivery processes.
Required Qualifications
- Graduate degree from a recognized institution.
- Minimum of two years’ experience in a customer support role, preferably within the e-commerce sector.
- Strong communication skills in both English and Urdu, with the ability to engage customers clearly and courteously.
- Proficiency in using WhatsApp for customer communication and basic spreadsheet management.
- Basic computer skills, including familiarity with common software applications and data entry.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Preferred Qualifications and Benefits
- Previous experience working in a similar e-commerce customer support role is highly desirable.
- Candidates should be prepared for occasional travel as part of their duties.
- The salary range for this position is PKR 35,000 to 40,000 per month.
This role offers an opportunity to contribute to a growing e-commerce business by providing excellent customer service and ensuring operational efficiency. Candidates who are detail-oriented, proactive, and customer-focused will find this position rewarding.
Job Details
DigitalZinc
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