E-Commerce Executive

We are seeking a proactive and detail-oriented Operations Executive to join our expanding e-commerce team based in Karachi. This full-time, on-site role involves managing daily operations to ensure seamless workflow, addressing customer concerns promptly, monitoring nationwide shipments, and maintaining accurate product listings. The successful candidate will contribute significantly to optimizing logistics processes and enhancing overall customer satisfaction.

Key Responsibilities
- Customer Care & Complaint Handling: Efficiently manage and resolve customer complaints to maintain high service standards.
- Shipment Tracking: Monitor approximately 40–50 daily shipments across Pakistan, ensuring deliveries meet established KPIs.
- Customer Queries: Respond promptly and professionally to sales-related inquiries via WhatsApp, maintaining clear communication.
- Reporting: Prepare and submit daily operational reports to the line manager for review.
- Analytics: Generate weekly and monthly analytical reports focused on shipment tracking and delivery confirmations.
- Product Management: Update website product listings daily by uploading new items and adjusting stock status as needed.

Required Qualifications
- Minimum education level: Intermediate (12th grade) or equivalent.
- At least 1 year of relevant experience in e-commerce operations or logistics.
- Strong skills in MS Word and MS Excel, including intermediate-level formula usage.
- Good command of English writing and communication.
- Clear and confident phone communication skills.
- Highly organized with the ability to manage multiple tasks efficiently.

Preferred Qualifications and Benefits
- Experience in customer service is preferred.
- Salary range: PKR 40,000 to 45,000 per month.
- Monthly fuel or conveyance allowance provided as per company policy.
- Attendance bonus of PKR 2,500 per month for full attendance.
- Provident fund deduction of PKR 2,000.
- Annual leave entitlement of 12 days.
- Supportive and friendly work culture with opportunities for professional growth.

Work Schedule and Location
- Full-time, on-site position.
- Working hours: 12:00 PM to 10:00 PM, Monday to Saturday (10-hour shift).
- Location: Falak Corporate City, Talpur Road, Karachi (near I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office).

Applicants from all backgrounds are encouraged to apply. While the role is ideal for energetic early-career professionals aged 18–25, all qualified candidates will be considered. Candidates must be able to reliably commute or plan to relocate to Karachi before starting work.

Application Considerations
- Are you comfortable using MS Excel at an intermediate level, including formulas?
- Do you possess proficient English writing skills?
- Can you handle 30–40 inbound and outbound calls daily with confidence?
- Are you comfortable managing 40–50 customer chats each day?

This position requires in-person attendance and offers a dynamic environment for individuals looking to advance their career in e-commerce operations.