E-commerce Operations Associate

Zero Lifestyle is seeking a skilled E-commerce Operations Associate to oversee daily e-commerce activities with a particular emphasis on courier management, claims processing, and order fulfillment. The ideal candidate will play a crucial role in ensuring smooth coordination between courier partners and internal teams to maintain high operational standards and customer satisfaction.

Key Responsibilities
- Manage daily e-commerce operations and ensure timely order execution.
- Coordinate with multiple courier partners to facilitate pickups and verify deliveries.
- Handle weekly claims, including delivery verification (DV) unpaid cases and outstanding claims.
- Monitor and resolve issues related to non-live or stuck orders promptly.
- Review and address delivery-related customer complaints effectively.
- Track courier performance metrics to maintain and improve operational efficiency.

Required Qualifications
- Proven experience managing relationships with multiple courier partners.
- Strong background in e-commerce operations with hands-on experience in courier coordination and claims management.
- Demonstrated ownership, proactive follow-up, and problem-solving abilities.
- Proficiency in Excel and Google Sheets for data tracking and reporting.
- Excellent coordination and communication skills to liaise with various stakeholders.

Preferred Qualifications
- Familiarity with Order Management Systems (OMS), Enterprise Resource Planning (ERP), or Warehouse Management Systems (WMS) is an advantage.

This position is based in SMCHS, Karachi, with working days from Monday to Saturday, 10:00 AM to 7:00 PM. The role requires in-person attendance to effectively manage operational tasks and collaborate with the team.