E-Commerce Operations Executive & Executive Assistant

Rekommerce, based in Gulberg, Lahore, is seeking a dedicated and highly organized E-Commerce Operations Executive & Executive Assistant to join the team full-time. This on-site role involves managing daily business operations, client communications, administrative duties, and team coordination. The successful candidate will play a crucial role in streamlining workflows, tracking deadlines, and reducing the owner’s daily workload, ensuring smooth and efficient business processes. Working hours are from 11:00 AM to 8:00 PM, with a competitive salary range of PKR 35,000 to 45,000 per month, negotiable based on experience, plus un-capped commission.

Key Responsibilities

Executive Assistance & Daily Management:
Manage daily schedules, meetings, reminders, and follow-ups efficiently. Organize and prioritize tasks according to business needs, maintain Google Calendar and daily task lists, and monitor pending activities to ensure timely completion. Handle emails, documents, and confidential business information responsibly. Prepare daily and weekly progress reports and proactively identify operational issues with practical solutions.

Client Communication & Lead Management:
Handle incoming client inquiries via WhatsApp Business, Facebook, and other platforms professionally. Collect necessary client information, suspension notifications, and documents. Schedule assessments, consultations, and service meetings while maintaining accurate lead records. Track lead status, meetings, payments, and follow-up schedules to ensure no inquiry or follow-up is missed.

Amazon & E-Commerce Operations:
Support account-related tasks for Amazon, Walmart, and TikTok Shop, including organizing suspension notifications, appeals, and supporting documents. Maintain detailed client case records and track pending reinstatement cases. Monitor deadlines and assist with account health, identity verification, and compliance documentation. Coordinate complex cases with account reinstatement experts, while final appeal decisions remain under expert supervision.

Team Coordination & Task Management:
Coordinate with team members to monitor daily progress and assign tasks using tools like Slack and Trello. Follow up on pending and overdue assignments, maintain task boards and checklists, and ensure regular updates from team members. Support workflow improvements to reduce repetitive manual work.

Business Administration & Documentation:
Maintain Google Sheets, Google Drive, and other business records. Organize client files, invoices, service documents, and reports. Prepare operational summaries and performance reports, create and maintain standard operating procedures (SOPs), and ensure business information is properly documented and accessible.

Marketing & Business Development Support:
Monitor leads generated through Facebook and WhatsApp campaigns. Organize promotional content and service information, coordinate client follow-ups, and assist with routine marketing administration and campaign-related tasks. Maintain lead tracking sheets and report inquiry progress.

Required Qualifications & Skills

- Bachelor’s degree preferred, though relevant practical experience is acceptable.
- 1–2 years of experience in operations, executive assistance, administration, or e-commerce support.
- Strong organizational, communication, and problem-solving abilities.
- Excellent written and spoken English skills.
- Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
- Familiarity with WhatsApp Business, Google Calendar, Slack, and Trello.
- Ability to manage multiple responsibilities independently with strong attention to detail and time management.
- Quick learner of new software and business processes.
- Professional attitude, honesty, reliability, and accountability.

Preferred Experience and Benefits

Experience with Amazon Seller Central or other e-commerce marketplaces is highly desirable. Candidates with a background in client handling, lead management, business operations, executive assistance, task management, and team coordination will be preferred. Experience working with international clients and familiarity with AI tools and workflow automation are additional advantages.

The ideal candidate is proactive, takes ownership of responsibilities, and focuses on completing tasks without requiring constant supervision. They should be capable of managing daily operations, client communication, multiple projects, deadlines, and team coordination while continuously improving operational efficiency.

Performance will be evaluated based on task completion within deadlines, accuracy of documentation, quality of client communication, consistency in lead follow-ups, team coordination, independence, and the ability to reduce the owner’s daily workload.

This is an excellent opportunity for an organized and responsible professional eager to contribute to a growing e-commerce service company. The role requires in-person attendance at the Gulberg office in Lahore.