E-commerce Operations & Project Manager

We are seeking an experienced E-commerce Operations & Project Manager with 5 to 7 years of professional experience to join our growing e-commerce management company specializing in Shopify-based businesses. The successful candidate will oversee multiple projects, supervise six departmental Team Leads, and ensure smooth operational execution across Marketing, Customer Support, Logistics, Warehouse, Product Research, and Finance teams. Reporting directly to the CEO, this hands-on role demands strong leadership, organizational, analytical, and problem-solving skills to drive performance, meet KPIs, and achieve business projections within a fast-paced e-commerce environment.

Key Responsibilities

Project Management & Execution: Plan, organize, and manage multiple projects simultaneously by defining timelines, milestones, and deliverables. Coordinate with departments to ensure timely execution, monitor progress, resolve issues, and maintain project trackers with regular updates to management.

Team Leadership & Departmental Supervision: Directly supervise six Team Leads, monitoring daily performance and productivity. Conduct performance reviews, ensure adherence to responsibilities and KPIs, address underperformance, improve interdepartmental communication, and resolve routine issues while escalating critical matters as needed.

KPI Monitoring & Performance Management: Track daily, weekly, and monthly operational KPIs across departments. Analyze reports to identify gaps, recommend corrective actions, follow up on missed targets, maintain performance dashboards, and coordinate improvements to prevent recurring issues.

Business Projections & Performance Tracking: Monitor store-wise and company-wide performance against monthly projections, including revenue, advertising metrics, order confirmations, cancellations, dispatches, deliveries, and returns. Identify underperforming stores, ensure action plans are executed, conduct regular reviews, and recommend recovery measures to meet business goals.

E-commerce Operations Management: Oversee daily operations across multiple Shopify stores, ensuring collaboration between departments and adherence to SOPs. Identify bottlenecks, support process automation, optimize resource utilization, and enhance productivity and operational efficiency.

Reporting & Communication: Prepare structured daily, weekly, and monthly performance reports for management. Facilitate regular meetings with Team Leads to review targets and challenges, maintain transparency on operational concerns, and ensure timely, accurate reporting supported by relevant data.

Required Qualifications

- 5 to 7 years of professional experience, with at least 3 years in e-commerce operations, project management, or team leadership.
- Proven experience supervising multiple teams or departments.
- Practical knowledge of Shopify-based e-commerce businesses and key performance metrics such as ROAS, CPR, revenue, confirmation and cancellation rates, delivery ratios, and returns.
- Strong skills in project planning, execution, and task management.
- Proficiency in Microsoft Excel, Google Sheets, and performance reporting tools.
- Experience with project management platforms like ClickUp, Trello, or Asana.
- Excellent analytical, organizational, problem-solving, communication, and coordination abilities.
- Ability to manage multiple priorities under deadlines.
- Bachelor’s degree in Business Administration, Management, Operations, or related fields preferred.

Preferred Qualifications and Benefits

- Experience managing multiple e-commerce brands or stores.
- Familiarity with Pakistan’s COD-based e-commerce market.
- Understanding of Meta Ads performance metrics and store profitability.
- Knowledge of inventory management, courier operations, and customer support workflows.
- Experience implementing reporting systems, operational dashboards, and SOPs.
- Background in an e-commerce agency or multi-brand environment is advantageous.
- Opportunity to work closely with company leadership, manage cross-functional teams, and contribute to a performance-driven organization.
- Competitive salary ranging from PKR 130,000 to 180,000 per month plus performance-based incentives, with potential for professional growth based on results.

Candidates with relevant experience in e-commerce operations, project management, and team leadership are encouraged to apply. Shortlisted applicants will undergo a practical assessment and interview process.