E-Commere Operations Executive

We are seeking a detail-oriented and proactive E-commerce Operations Manager to oversee the daily management of our company’s online store. The ideal candidate will be responsible for ensuring smooth operations across all e-commerce activities, from product uploads to order fulfillment, while maintaining excellent customer service and accurate inventory management. This role requires strong coordination with various teams including warehouse, dispatch, marketing, and courier services to optimize the online shopping experience and drive sales growth.

Key Responsibilities

- Manage the daily operations of the company’s e-commerce website and online store, ensuring all processes run efficiently.
- Upload new products with complete details such as names, descriptions, prices, sizes, colors, and images, maintaining accuracy and visual appeal.
- Process online orders promptly and coordinate with the warehouse and dispatch teams to ensure timely fulfillment.
- Monitor order statuses including shipping, deliveries, returns, and exchanges, addressing any issues as they arise.
- Maintain accurate inventory levels and update stock availability on the website regularly.
- Liaise with courier companies to guarantee on-time delivery of orders.
- Respond to customer inquiries related to products, orders, payments, and delivery concerns in a professional and timely manner.
- Oversee online payment processes, including cash on delivery orders, refunds, and payment reconciliation.
- Collaborate with the marketing team to implement promotions, discounts, and online campaigns that enhance sales.
- Track daily sales performance, cancellations, and returns to identify trends and operational challenges.
- Prepare comprehensive reports on e-commerce performance on a daily, weekly, and monthly basis.
- Identify operational inefficiencies and recommend improvements to increase sales and customer satisfaction.
- Ensure a seamless and consistent customer experience across all online sales channels.
- Maintain organized records of orders, customers, inventory, and transactions for easy access and audit purposes.

Required Qualifications

- Bachelor’s degree in Business Administration, E-commerce, Marketing, or a related field.
- Proven experience in e-commerce operations, preferably within the fashion or clothing industry.
- Familiarity with e-commerce platforms such as Shopify, WooCommerce, or similar systems.
- Proficiency in MS Excel and Google Sheets for data management and reporting.
- Strong understanding of inventory management, order processing, and courier logistics.
- Excellent communication, coordination, and problem-solving skills.
- Ability to multitask effectively and meet deadlines in a fast-paced environment.

Preferred Qualifications and Benefits

- Experience managing an online store for a clothing brand is highly desirable.
- Knowledge of product catalog management and online merchandising techniques.
- Understanding of social media commerce and online sales processes to support marketing initiatives.

Working Hours: As per company policy
Salary: Competitive and commensurate with experience and skills
Work Location: On-site

This position offers an excellent opportunity to contribute to the growth of a dynamic e-commerce business by ensuring operational excellence and delivering outstanding customer service.