Ecommerce Manager

UpZilo is an innovative AI-powered SaaS company dedicated to helping businesses automate communication, streamline operations, and accelerate growth through intelligent automation tools. The company’s mission is to simplify how teams engage with their audience, create content, and manage workflows without increasing their workload. UpZilo supports startups, agencies, and growing businesses by enhancing productivity, boosting engagement, and enabling sustainable scaling through smart, scalable AI-driven solutions. The company fosters a modern work environment for professionals who aim to work smarter, not harder.

The Ecommerce Manager role is a full-time, on-site position based in Lahore. This role is responsible for leading and optimizing UpZilo’s online sales channels and digital storefronts. The Ecommerce Manager will oversee product listings, pricing strategies, promotions, and inventory visibility across various marketplaces and the company’s ecommerce platforms. A key part of the role involves analyzing performance data, managing conversion funnels, and coordinating with marketing and sales teams to execute campaigns that ensure a smooth customer journey from discovery to checkout. Daily responsibilities include monitoring market trends, testing new strategies, improving site usability, and collaborating with cross-functional teams to align ecommerce initiatives with broader business goals.

Key Responsibilities

- Manage day-to-day ecommerce store operations, including catalogue management, pricing, and stock control.
- Oversee order processing, returns, refunds, and fulfillment to ensure customer satisfaction.
- Plan and execute promotions, bundles, and seasonal campaigns to drive sales growth.
- Optimize product pages and customer journey to improve conversion rates.
- Collaborate with the marketing team on SEO, digital advertising, and email campaigns.
- Conduct sales reporting, competitor analysis, and identify areas for continuous improvement.

Required Qualifications

- Strong analytical skills to interpret ecommerce metrics and support data-driven decision-making.
- Excellent communication skills for effective collaboration with marketing, sales, operations, and external partners.
- Proven sales and ecommerce expertise to manage online channels, increase conversions, and boost revenue.
- Marketing knowledge to develop and implement campaigns that enhance customer acquisition and brand visibility.
- Experience with ecommerce platforms such as Shopify, WooCommerce, or similar systems.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
- Bachelor’s degree in Business, Marketing, Ecommerce, or a related field, or equivalent practical experience.

Preferred Qualifications and Benefits

- Familiarity with SEO best practices, digital advertising, and customer journey optimization is highly desirable.
- Experience working within online marketplaces and understanding their dynamics will be advantageous.

This role offers the opportunity to take full ownership of UpZilo’s ecommerce growth and performance, contributing directly to the company’s success in a dynamic and supportive environment. Candidates passionate about ecommerce and digital sales optimization are encouraged to apply.