Ecommerce Specialist

Company Description Zorex Tech helps businesses grow through strategic digital marketing, AI-powered automation, and scalable growth systems. By combining marketing strategy with modern AI technology, the company supports clients in generating qualified leads, improving customer engagement, and automating key business workflows. Core services include digital marketing, performance advertising, social media management, lead generation, content creation, website optimization, and AI chatbot solutions.

Zorex Tech focuses on building intelligent, data-driven systems that attract customers, convert leads, and enhance operational efficiency. The team partners with startups and established businesses to deliver measurable, sustainable growth through smarter marketing and intelligent automation.

Role Description The Ecommerce Specialist is a full-time, on-site role based in Lahore. This role is responsible for managing and optimizing online product listings, pricing, promotions, and digital storefronts across ecommerce platforms. The specialist will monitor website and marketplace performance, analyze sales data, track customer behavior, and implement improvements to increase conversion rates and revenue.

Day-to-day tasks include coordinating with marketing and sales teams on campaigns, ensuring accurate inventory and product information, responding to customer inquiries, and supporting customer journeys from discovery to purchase. The role also involves preparing regular performance reports, testing new ecommerce tools or features, and contributing ideas to enhance the overall online shopping experience.

Qualifications

Candidates should possess strong Analytical Skills to interpret data, track performance, and support data-driven decision-making.
Candidates should possess solid Customer Service skills to manage inquiries, resolve issues, and support a positive online shopping experience.
Candidates should possess clear and professional Communication skills for collaborating with internal teams and engaging with customers.
Candidates should possess practical E-Commerce skills, including familiarity with online marketplaces, product listing tools, and order management systems.
Candidates should possess Sales-related skills to support upselling, cross-selling, and conversion optimization initiatives.
Experience with digital marketing, product merchandising, or CRM tools is beneficial.
Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent practical experience is preferred.
Ability to work effectively on-site in Lahore, manage multiple tasks, and adapt in a fast-paced, technology-driven environment.